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Service Manager Platform Storage and Backup

Service Manager Platform Storage and Backup

Global capability centerhyderabad, telangana, in
6 days ago
Job description

Main responsibilities

  • Service Ownership & Strategy
  • Own the service vision and roadmap for Backup & Storage, aligning with Digital Platform strategy and enterprise capability goals; translate strategy into measurable objectives and vendor requirements.
  • Use performance data, incident learnings and stakeholder feedback to continuously evolve the service (targeting improved stability, faster restore times, and better user experience).
  • Governance & Vendor Accountability
  • Lead the governance framework for outsourced / managed services : contractual follow‑up, QBR / MBR reviews, risk management, financials (incl. cost / performance trade‑offs), and continuous improvement.
  • Ensure suppliers remain accountable for resilience and compliance with SLAs, KPIs and SLOs; treat contracts as living instruments for service steering and value delivery
  • Requirements & Service Specification
  • Capture / structure stakeholder needs and translate them into measurable vendor deliverables and change roadmaps, covering both functional and non‑functional requirements (observability, recovery, compliance, security).
  • Prioritize service evolution based on impact, business value, and alignment with strategy.
  • Operational Transparency & Compliance
  • Secure operational transparency, ensure clear observability / telemetry, reporting, and actionable incident learnings from suppliers; be data driven in follow‑up and the tracking, analyses and response to issues
  • Drive audit readiness and continuity planning (e.g., restore tests, DR exercises, RPO / RTO validation), embedding regulatory, security and audit controls into vendor agreements and operations.
  • Stakeholder Leadership & Experience
  • Represent internal stakeholders in supplier discussions to ensure business value and user needs are reflected in service delivery; facilitate structured feedback loops between consumers and suppliers.
  • Safeguard seamless ITSM integration (e.g., incident / problem / change, service catalog / reporting) and a coherent user experience across enterprise platforms.
  • Proven Service Manager (or Service Owner for outsourced services) with deep experience in governing managed services , vendor performance and contract steering in an enterprise context.
  • Strong grounding in backup & recovery and enterprise storage across on‑prem and cloud : e.g., Rubrik (strategic), NetApp (on‑prem / cloud), and lifecycle / capacity management. Experience guiding migration off legacy backup platforms is a plus.
  • Comfortable turning business strategy into measurable objectives and SLA / SLO / SLI models, with hands‑on performance follow‑up and continuous improvement discipline
  • Solid ITSM literacy (incident / problem / change, service catalog / reporting), with demonstrated ability to drive transparency and operational readiness together with suppliers and internal teams.
  • Skilled in stakeholder leadership and communication—from engineers to executives—balancing strategic direction with structured follow‑up and clear accountability.
  • Familiarity with security, compliance and audit requirements for infrastructure services (e.g., recovery testing, data retention, evidencing controls).

Nice to have

  • Exposure to FinOps / cost steering for storage / backup footprints; automation mindset; experience with reliability concepts (error budgets) and observability practices.
  • Who you are and what you believe in

  • Embraces We Culture
  • You are customer focused and have a solution-oriented mindset
  • You excel in collaboration, both with internal and external stakeholders, and are passionate about building a work environment based on trust
  • Curious
  • You are passionate about software development and you have an interest in staying up to date with new technologies
  • You are self-propelled and have an innovative and creative mind
  • Agile Mindset
  • You have a strong belief in agile ways of working especially in accordance with SAFe
  • You are flexible, open to new ideas and have a strong focus on continuous improvement
  • Communication
  • You are an avid communicator, and are fluent in both spoken and written English
  • You can build compelling and interesting presentations supporting your ideas
  • You manage stakeholder expectations at various levels with ease
  • You navigate confidently in a multi-cultural environment
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    Storage And Backup • hyderabad, telangana, in

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