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GM - Business Relationship Management

GM - Business Relationship Management

Vodafonepune, India
7 hours ago
Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose :

Technology VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward).

Technology Business Relationship Manager acts as the SPOC (single point of contact) for the internal business customer performing both - a role of Technology VOIS “ambassador” towards the customer and customer “Voice” towards Technology VOIS.

The GM BRM heads up a portfolio of accounts of value upwards of €100+ Million in recharges per annum and delivering value, transformation, and new service to those customers.

The role includes all three business cycle phases : sell, build, run. Starting from the engagement with the customer, identification of the business growth opportunities based on the customer needs and Technology_VOIS capabilities, creating the commercially viable business case, overseeing transition and BAU (ensuring the service is delivered as per agreed SLAs and KPIs) and financial governance for the provided service.

Key accountabilities and decision ownership :

  • Manage strategic key stakeholders relationships and act as the SPOC for customer issues and escalations
  • Opportunity identification and management via internal due diligence to create a pipeline of opportunities
  • Own and manage the preparation and sign off of the business case relating to the service
  • Oversee and act as escalation point during service transition period and BAU
  • Organise and manage the governance strong governance across service life cycle

Within the context of the above the performed tasks include :

  • Build and maintain a strong strategic relationship with key stakeholders in Technology _VOIS and customer side (C-level and direct reports)
  • Overall Deep Understanding of the local market / group function IT strategy , business pressures / challenges
  • Overall Deep Understanding of Technology_VOIS capabilities and mapping those to the customers’ strategy across the managed portfolio
  • Representation of the internal customer in service design, service portfolios and service offerings
  • Strategic account planning optimising Identification of the business growth opportunities, creation of opportunities pipeline and best use of Technology_VOIS capabilities
  • Pipeline demand management
  • Execution of demand / change management and governance
  • Ownership of the preparation and sign off of the business case relating to the service (E2E bid management cycle)

    • Who you are

    Core competencies, knowledge and experience :

  • Strategic thinking
  • IT strategic relationship management
  • Account management / business development
  • IT Service management
  • Financial governance

    • Must have technical / professional qualifications :

  • Broad and strong IT knowledge
  • Technology account management / consultancy experience
  • IT service Management (ITIL)
  • Ability to establish and maintain trust
  • Rigor and reliability in the follow up and implementation of actions
  • Commercial / Financial governance experience

    • Budget owned : service equivalent of €20-60mn but no direct budget spending

    Direct reports : 0

    Dotted reports : Matrix organisation

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