Role Purpose :
The role of a Senior Software Engineer in the Digital Engagement Team is to design, develop, and maintain software solutions that integrate digital channels like email, chat, SMS, and social media with the contact centre's voice solutions.
This integration aims to create seamless, connected customer journeys across multiple channels.
The engineer's responsibilities include software development, integration, enhancing customer experiences, staying updated on technology, collaborating with the team, ensuring software quality, documentation, and problem-solving.
Ultimately, the role contributes to delivering exceptional omnichannel customer experiences.
How You Contribute various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.
Writing high-quality, efficient, and maintainable code.
Should follow coding best practices and contribute to the development of software modules, features, and functionalities.
Troubleshoot and resolve complex technical issues.
When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.
Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.
Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.
Skills, Competencies and Qualifications :
Required :
Desirable :
(ref : hirist.tech)
Software Engineer Ui • Bangalore