Network Engineer 4

Job Summary

Responsible for specifying, managing, deploying and continuously improving Systems related to Comcasts Regional Area Networks in a 24 / 7 environment. Focuses on architecting, building, deploying and stabilizing code, services, systems and tools. Drives standardization and service focused instrumentation. Provides subject matter expertise. Resolves system issues escalated by XOC desk, engaging and managing broader teams as necessary and partners with / leads vendors to achieve continuous improvement. Contributes to command and control related activities focused on restoration of complex outages, communication across Comcast and rapid restoration. Works and manages the relationship with external vendors, third parties and associated agencies when necessary to address issues across the infrastructure. Available to assist as needed after hours and weekends in the event of catastrophic outage. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Has in-depth experience, knowledge and skills in multiple systems related to Comcasts Regional Area Networks. May lead teams or projects and shares expertise.

RESPONSILILITIES INCLUDE, but are not limited to :

• Support the NOC Engineers with overflow support
• Serve as the technical escalation point for NOC Engineers
• Provide advanced level support to the NOC Engineers and their customer(s) when required
• Daily Network Monitoring and Alarm Administration
• Using our NMS(Network Monitoring System), identify network faults and initiate the restoration process
• Provide daily outage reports to Internal Groups and Management with progress updates
• Assist NOC Engineer in fielding partner carrier / vendor maintenance notifications, assessing network and customer impact, sending notifications to all stakeholders, and making prudent business decisions based on the variables
• Internal Change Management Lead create, administer, and execute Internal Change Management events stemming from Network Impairments
• Ensure Network redundancy is maintained when scheduling an event, send notifications to all stakeholders, and make prudent business decisions based on the variables Restore Customer services within a specified repair time frame based on our SLAs.
• Investigate Network outages to determine root cause, and provide recommendations for changes in processes & procedures, or network configuration to prevent recurrence of similar outages in the future.
• Update trouble tickets with clear and concise notes summarizing actions taken and next steps.
• Chronic Issue Investigation and Analysis
• Post-Mortem Analysis and RFO creation & distribution
• Support the escalation and communication of status to management and other internal stakeholders.

REQUIREMENTS :

PREFERRED QUALIFICATIONS :

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelors Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications  (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Role :   Network (Support) Engineer

Industry Type :   Telecom / ISP

Department :   Engineering - Hardware & Networks

Employment Type :   Full Time, Permanent

Role Category :   IT Network

Education

UG :   Any Graduate

PG :   Any Postgraduate

Skills Required

Cloud Computing, Cisco, Ccnp, Automation, Python, Firewall