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Administrator

Administrator

Accenturehyderabad, telangana, in
20 days ago
Job description

Roles & Responsibilities :

  • Jira Administration Expertise : Proven in-depth knowledge and hands-on experience with advanced administration of Jira Software (including Data Center / Server and / or Cloud environments), Jira Service Management, and Confluence.
  • Complex workflow design and implementation (validators, conditions, post-functions). Scheme management (permission schemes, notification schemes, issue type schemes, screen schemes). User and group management, directory integration (LDAP / Active Directory).
  • JQL mastery and advanced reporting capabilities. Troubleshooting and performance tuning.
  • Groovy Scripting : Strong proficiency in Groovy scripting for Jira automation (ScriptRunner, Automation for Jira, etc.).
  • Developing custom listeners, behaviors, scripted fields and extending Jira's native capabilities to meet complex business needs.
  • Integrating Jira with external systems via REST APIs. Automating routine tasks and implementing complex business logic.
  • Develop and deliver training to users on Jira functionalities and agile processes.
  • Act as a Subject Matter Expert (SME) for Jira, advising on optimal configurations and new features.
  • Assist in evaluating, testing, and implementing new Jira apps / plugins and integrations.
  • Contribute to the continuous improvement of our agile practices and tools.
  • Mentor junior team members and contribute to a culture of knowledge sharing.

Professional & Technical Skills :

  • Bachelor’s degree in computer science, Information Systems, or a related field.
  • 10+ years of experience in IT industry and 4+years of progressive experience in Jira administration and support, with at least 2 years in a lead or senior administrator capacity.
  • Agile Foundational Knowledge / Experience : Solid understanding and practical experience with agile methodologies (Scrum, Kanban, SAFe), and how Jira supports these frameworks.
  • Demonstrated leadership potential, ability to take initiative, manage multiple priorities, and guide others.
  • Problem-Solving & Analytical Skills : Excellent analytical and problem-solving abilities with a keen eye for detail.
  • Communication & Interpersonal Skills : Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. Proven ability to collaborate effectively with cross-functional teams.

    • Additional Information :

  • Jira Migration Experience : Hands-on experience with migrating Jira instances (e.g., Server to Data Center / Cloud, consolidation of instances)
  • Agile Certifications : Certifications in Agile methodologies (e.g., CSM, CSPO, SAFe Agilist).
  • Database Knowledge : Familiarity with SQL and database concepts relevant to Jira.
  • Atlassian Certifications : Atlassian Certified Professional (ACP) certifications (e.g., ACP-JA, ACP-JSM) are a plus.
  • Unix / Linux Shell Scripting : Familiarity and practical experience with Bash or other Unix / Linux shell scripting for server-side automation and administration tasks.
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    Administrator • hyderabad, telangana, in