Business Process Associate

Job Title : Business Process Associate

Qualification : Any Graduate

Industry : Wellness / Healthcare

Location : Hyderabad

Languages Required : English Hindi & Kannada (mandatory)

Job Description : We are looking for a Business Process Associate to manage client interactions promote our services and ensure high-quality communication and support across multiple channels. The ideal candidate should be customer-focused detail-oriented and proficient in English Hindi and Kannada.

Key Responsibilities :

Operational Adherence

• Ensure strict adherence to assigned rosters login times and shift schedules.
• Follow break timings as per shift and break schedules.
• Maintain consistent performance in handling inbound outbound and chat interactions daily weekly and monthly. Customer Engagement & Lead Management
• Make follow-ups as per lead age and defined number of attempts.
• Maintain contact percentage as per targets and ensure timely follow-ups on non-contact leads.
• Demonstrate process knowledge regarding monthly offers discounts and available services.
• Update all CRM fields accurately after each client interaction.
• Fix appointments based on available offers clinic schedules and doctor availability.
• Update the reminder sheet whenever an appointment is booked.

Performance Metrics :

Customer Interaction & Inside Sales

Understand client needs and provide tailored service recommendations.

Build and maintain strong customer relationships by providing an engaging experience.

Desired Candidate Profile :

Excellent verbal and written communication in English Hindi & Kannada.

Strong interpersonal skills and ability to handle client interactions effectively.

Basic computer proficiency and familiarity with CRM tools.

Prior experience in customer service or inside sales (preferred)

Key Skills

Internship,Coaching,Information Technology Sales,Administration Support,Financial Planning

Employment Type : FULL_TIME

Experience : years

Vacancy : 1