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Staffing Account Manager (ERP Practice)
Staffing Account Manager (ERP Practice)Freedom Consulting Inc. • ludhiana, India
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Staffing Account Manager (ERP Practice)

Staffing Account Manager (ERP Practice)

Freedom Consulting Inc. • ludhiana, India
20 hours ago
Job description

Job Scope – Staffing Account Manager (ERP Practice)

Role Type : Sales & Account Management (Staffing)

Practice : ERP Talent Solutions (SAP / Salesforce / Microsoft)

1. Role Purpose

The Staffing Account Manager is responsible for owning, growing, and managing client accounts within the ERP ecosystem. The role focuses on driving T&M staffing revenue, building trusted client relationships, managing end-to-end requirements, and ensuring timely delivery of qualified ERP professionals across SAP, Salesforce, Oracle, Microsoft Dynamics, and related technologies.

2. Key Responsibilities

A. Client Relationship & Account Growth

  • Own and manage assigned client portfolios across India & APAC
  • Build strong stakeholder relationships (Hiring Managers, Procurement, Vendor Partners, Delivery Leads).
  • Identify new opportunities within existing accounts to grow revenue and market footprint.
  • Drive weekly review calls, QBRs, and performance updates with clients.
  • Maintain high levels of client satisfaction through proactive communication and delivery excellence.

B. Requirement Management

  • Receive, analyse, and qualify ERP staffing requirements (SAP modules, Salesforce clouds, Microsoft D365 roles, etc.).
  • Translate requirements into actionable briefs for recruitment teams.
  • Prioritize urgent roles and align internal teams for fast turnaround.
  • Track and communicate requirement aging, interviews, feedback, and closures.
  • C. Sales & Revenue Ownership

  • Own revenue, margins, NFI, and fulfilment targets for each account.
  • Drive T&M consultant deployment, contractor renewals, and rate negotiations.
  • Maintain a clear pipeline of active roles, interviews, closures, and projected revenue.
  • Execute pricing strategies and ensure healthy margins and commercial structures.
  • D. Delivery Coordination

  • Work closely with recruitment managers and delivery leads to ensure timely submission of profiles.
  • Ensure high-quality candidate screening, formatting, ownership checks, and submission hygiene.
  • Coordinate interviews, client feedback loops, and pre-onboarding activities.
  • Support onboarding, documentation, and consultant engagement during the lifecycle.
  • E. Governance & Reporting

  • Maintain real-time updates in CRM / ATS
  • Provide weekly dashboards on roles, submissions, interviews, closures, NFI, and forecast.
  • Ensure 100% compliance with candidate ownership, submission protocols, and vendor governance.
  • Prepare account-wise performance reviews for leadership.
  • 3. Skills & Competencies

    Technical / Functional

  • Strong understanding of ERP ecosystems (SAP modules, Salesforce clouds, Oracle Fusion, Microsoft D365).
  • Ability to read and analyze ERP job descriptions and align right skills.
  • Understanding of consulting models : T&M, SOW, Managed Services, BOT, HTD.
  • Sales & Client Management

  • Excellent communication and negotiation skills.
  • Strong presentation and client-facing abilities.
  • Proven ability to drive revenue, meet targets, and manage multiple accounts.
  • Delivery & Operations

  • Strong coordination skills between sales, recruitment, and client teams.
  • Ability to work in fast-paced environments with high urgency.
  • Expertise in maintaining CRM / ATS hygiene and structured reporting.
  • 4. KPIs & Success Metrics

  • T&M Closures per Month
  • Revenue & NFI Targets
  • Requirement Fulfilment Ratio
  • Consultant Utilization & Renewal %
  • Client Satisfaction Score
  • Response Time for Requirements
  • Data Hygiene & Reporting Accuracy
  • Account Growth (New roles, new departments, increased volume)
  • 5. Experience Requirements

  • 3–8 years experience in IT Staffing (ERP preferred).
  • Exposure to SAP / Salesforce / Oracle / Microsoft hiring.
  • Strong understanding of recruitment lifecycle and staffing governance.
  • 6. Behavioral Traits

  • High ownership and accountability.
  • Strong relationship-building mindset.
  • Hustle attitude with a bias for action.
  • Ability to work under pressure and tight deadlines.
  • Collaborative yet independent.
  • Create a job alert for this search

    Account Manager Staffing • ludhiana, India

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