Inside Sales Associate

Role / Designation : Inside Sales Associate

Department : Sales

Work Timings : 10 : 00 am to 7 : 00 pm

Work Mode : Work from Office (100%)

Location : Lower Parel (West), Mumbai

About IIDE

IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.

At IIDE, we are dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions. As a leading institution in digital education, we offer competitive salaries and numerous opportunities for career development. Join us to be part of a dynamic team shaping the future of digital marketing education and making a significant difference in students' lives.

About the Role

As an Inside Sales Associate at IIDE’s Lower Parel (West) campus, you will play a pivotal role in guiding students through IIDE’s Digital Marketing programs across Undergraduate and Graduate categories. This role involves managing and converting leads while meeting enrollment, revenue, and collection targets. You will closely interact with prospective learners, ensuring a smooth and effective admissions experience.

What You'll Do

1.Lead Management & Conversion :

○ Manage and convert leads for various digital marketing programs.

○ Own the complete sales and closing life cycle for assigned leads.

○ Achieve weekly enrollment, revenue, and collection targets.

2.Counseling & Coordination :

○ Provide detailed information and counseling to prospective learners via phone, email, and chat.

○ Conduct interviews and coordinate admissions formalities for new joiners.

○ Attend walk-ins and counsel potential learners on admissions-related queries.

○ Follow up with prospective leads who have shown interest or visited IIDE.

3.Fee Collection & Vendor Coordination :

○ Assist students in the fee collection process and ensure timely payments.

○ Coordinate with external vendors such as education loan providers to support the admissions process.

○ Collaborate with internal departments to ensure a seamless enrollment experience.

4.Sales Optimization & Reporting :

○ Maintain and improve sales conversion rates through consistent performance tracking.

○ Generate referral sales and reactivate old or lost applications to meet batch targets.

○ Maintain a revenue-driven mindset and continuously optimize sales strategies for existing product offerings.

Who You Are

• Must-Have :

○ 2–3 years of work experience in a similar admissions or academic counseling role.

○ Strong communication (written and verbal) and presentation skills.

○ Excellent interpersonal and relationship-building abilities.

○ Proven track record of achieving sales or admissions targets.

○ Strong numerical aptitude and ability to optimize sales strategies.

○ Experience working in fast-paced, high-pressure environments.

○ Effective multitasking and problem-solving abilities.

○ Experience in the education or edtech sector.

○ Familiarity with CRM systems and sales performance tools.

Expected Deliverables / KPIs