Technical Support EngineerSutherland • belagavi, India
Technical Support Engineer
Sutherland • belagavi, India
15 hours ago
Job description4-6 years of experience in technical support or network / system administration roles. Strong troubleshooting and analytical skills, able to form and test hypotheses methodically. Hands-on experience with Linux OS (CLI operations, service management, log review). Solid understanding of network fundamentals such as TCP / IP, routing, SNMP, and DNS. Familiarity with cloud environments (AWS preferred) : understanding of VPCs, subnets, security groups, and how virtual appliances are deployed and accessed. Comfort with virtualization platforms such as VMware ESXi, Hyper-V, or KVM. Clear written and verbal English communication skills. Experience with NetFlow / IPFIX or similar network telemetry tools. Exposure to network monitoring or security analytics platforms. Basic scripting (Bash or Python) for diagnostics and log parsing. Familiarity with PostgreSQL or similar databases. Certifications such as CCNA, CompTIA Network+, or Linux+ are a plus. Customer-first mindset : patient, thorough, and focused on clear resolution. Curious and proactive, asking the right questions rather than jumping to assumptions. Self-motivated learner who adapts quickly to new technologies. Strong sense of ownership and accountability in a remote team environment.
Job Description : Technical Support Engineer
NEED IMMEDIATE JOINERS ONLY
Position Summary
You will support both on-premises and cloud-based deployments, including AWS-hosted instances, and play a key part in delivering world-class technical assistance across time zones as part of our 24×7 model.
This role operates within a rotating 24×7 support schedule with overlapping regional coverage.
Core Responsibilities
- Diagnose and resolve product issues for Scrutinizer, FlowPro, Replicator, and Endpoint Analytics.
- Collect and analyze logs, configuration data, and network flow information to isolate root causes.
- Guide customers through configuration, connectivity, and upgrade issues in both on-prem and AWS environments.
- Escalate product defects and complex issues to senior support or engineering following defined workflows.
- Maintain accurate case documentation and contribute to internal knowledge articles.
- Adhere to SLAs, shift schedules, and escalation protocols to maintain consistent service delivery.
Technical Requirements
Candidates should demonstrate strong diagnostic skills and a working knowledge of enterprise IT environments.
Preferred / Nice to Have
Key Qualities for Success
Purpose
Every interaction you handle helps enterprise customers maintain visibility, performance, and security across their networks.
Create a job alert for this search
Technical Support Engineer • belagavi, India
Related jobs
Technical Support Engineer
UST • Belgaum, IN
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.
You will support the customer by acting as the liaison between the...Show more
Last updated: 2 hours ago • Promoted • New!
Application Support Engineer
Hireginie • Belgaum, IN
Title : Application Support Engineer.Education : Preferred computer science background (preferably B.As an Application Support Engineer provides technical support to global SaaS customers, resolves i...Show more
Last updated: 2 hours ago • Promoted • New!
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private Limited • Belgaum, IN
Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show more
Last updated: 11 days ago • Promoted
Technical Customer Support P17
Confidential • Belgaum
Provide Advanced Vibration Analysis remotely by working with our internal diagnostic software.Timely reporting of vibration analysis findings and recommendations to customers.Provide troubleshootin...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Atlassian • Belgaum, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 14 days ago • Promoted
Senior Technical Support Engineer
Atlassian • Belgaum, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 22 hours ago • Promoted • New!
IT Support Engineer
CARS24 • Belgaum, IN
Provide technical support to employees across hardware, software, network, and cloud tools.Troubleshoot issues faster than someone can say “my system isn’t working.
Manage device setups, onboarding,...Show more
Last updated: 2 hours ago • Promoted • New!
Technology Engineer
STL - Sterlite Technologies Limited • Belgaum, IN
We are hiring for a Technology Engineer for STL with a minimum 2 years of experience post B.Candidate should work as the project leader for the NPD in the Copper LAN Cable function.Understanding of...Show more
Last updated: 2 hours ago • Promoted • New!
Unix & Cloud Data Support Engineer (ETL / AWS / Java Debugging / India)
Amaris Consulting • Belgaum, IN
Amaris Consulting is an independent technology consulting firm with a global footprint, bringing together diverse talents from various backgrounds to deliver innovative solutions to clients worldwi...Show more
Last updated: 15 days ago • Promoted
Technical Support Engineer (L-3)
RemoteStar • belgaum, India
This role requires working from.AM to 5 : 00 PM CST (6 : 30 PM - 3 : 30 AM IST).A fast-growing US-based SaaS company is transforming how energy firms manage operations.
Their end-to-end ERP platform strea...Show more
Last updated: 15 hours ago • Promoted • New!
Technical Support Engineer (L1)
RingCentral • Belgaum, IN
It’s not everyday that you consider starting a new career.We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re the $2 billion ...Show more
Last updated: 2 hours ago • Promoted • New!
Technical Support Engineer
Movate • Belgaum, IN
Greetings from Movate technologies formerly known as CSS Corp!.Please find below Job Description for your reference.Title : Technical Voice Process.
Work Location : Ambattur Chennai ( Ambit IT Park)....Show more
Last updated: 30+ days ago • Promoted
Application Support Engineer
Sycamore Informatics Inc. • Belgaum, IN
Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show more
Last updated: 30+ days ago • Promoted
System Support Engineer
Vinebrook Technology • Belgaum, Karnataka, India
Responsibilities Operations : - Communicate clearly with customers both in writing and over the phone - Perform mid-level and advanced troubleshooting of issues across the services provided by the...Show more
Last updated: 30+ days ago • Promoted
Php Support Engineer
AideWiser SolTek • Belgaum, Republic Of India, IN
The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for clients.Working closely with customers, internal teams, and development engineers, you will ensure...Show more
Last updated: 13 hours ago • Promoted • New!
Talkdesk Support and Implementation Engineer (L2 – French Speaking)
Rexus Group • Belgaum, IN
Talkdesk Support and Implementation Engineer (L2 – French Speaking).Subcontractor / Remote or Hybrid Support (Based in EMEA).
Level 2 Technical Support & Implementation Assistance.Talkdesk Platform ...Show more
Last updated: 10 days ago • Promoted
Technical Support Engineer
Alvaria CX • Belgaum, IN
From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show more
Last updated: 30+ days ago • Promoted
VOIP Support Engineer
client • Belgaum, IN
Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show more
Last updated: 30+ days ago • Promoted