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Kaseya - Account Manager - North America
Kaseya - Account Manager - North AmericaKASEYA SOFTWARE INDIA PRIVATE LIMITED • Bangalore, India
Kaseya - Account Manager - North America

Kaseya - Account Manager - North America

KASEYA SOFTWARE INDIA PRIVATE LIMITED • Bangalore, India
14 days ago
Job description

Description : About the Role

We are seeking a highly motivated and customer-focused Account Manager to manage, retain, and grow revenue across our existing North America customer portfolio.

In this role, you will be responsible for driving customer satisfaction, strengthening long-term relationships, and expanding our footprint through strategic upsell and cross-sell initiatives.

This is an ideal position for someone who thrives in a competitive environment, excels at building trusted client partnerships, and enjoys working with a diverse portfolio of accounts.

Key & Revenue Growth :

  • Manage the full customer lifecycle, ensuring high satisfaction, contract renewals, and overall account retention.

Expand Account Footprint :

  • Identify opportunities to increase product adoption within existing accounts to offset churn and drive revenue growth.
  • Upsell & Cross-Sell :

  • Meet weekly and quarterly targets for upsell and cross-sell opportunity generation, ensuring a healthy pipeline (3x of target).
  • Customer Partnership :

  • Understand customers business needs and strategic priorities to position Kaseyas products and services effectively.
  • Relationship Management :

  • Establish yourself as a strategic, trusted advisor to customers ranging from small to enterprise-level accounts.
  • Forecasting & Reporting :

  • Maintain accurate forecasts, track account health, and report revenue-impacting risks in a timely Work closely with internal teams - including sales, product, and support - to ensure seamless customer 4-8 years of end-to-end sales or account management experience, preferably in SaaS, IT services, or technology solutions.
  • Proven track record in driving revenue growth, retention, and customer expansion.
  • Strong communication, negotiation, and relationship-building skills.
  • Self-starter with the ability to manage a large portfolio of customers independently.
  • Comfortable working in fast-paced, target-driven environments.
  • Ability to operate efficiently on North America (US) shift timings.
  • Experience managing customers across varied sizessmall, mid-market, and enterpriseis an Health Insurance
  • Best-in-class Incentive Structure
  • Relocation Support (If applicable)
  • Competitive Compensation
  • Travel Allowance
  • Cab Facility (Pickup & Drop)
  • (ref : iimjobs.com)

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