CRM -Reputed Automobile Industry -Delhi, NCR, India -3LPA -Kajal

JOB DETAILS

1 Ensure highest level of customer satisfaction by planning and executing SSI improvement

2 Retention of customers by planning various CRM activities

3 Implement customer sales complaint management system and ensure lowest complaint resolution time

4 Establishes and implements the right CRM tools to help build / enhance brand loyalty.

5 Assists in the development of customer care business processes and analyses customer care enhancements

6 Comprehensive system of keeping in touch with existing customer

7 Resolves customer complaints expeditiously and ensures better long-term customer satisfaction.

8 Obtains and records basic demographic information about each customer, using dealership sales control system.

9 Maintaining contact record for customer analysis

10 Identifies weaknesses and make suggestions to improve promotional activities / customer satisfaction

11 Ensures the process followed is according to our Maruti standards.

12 Complete delivery process for customer as per Maruti standards.

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