Customer Support Associate (Premium Women Fashion Brand)

At Surma, we’re building a womenswear brand that makes Everyday Beautiful—with thoughtfully designed clothing made in the finest cotton / linen. We’re growing fast and are looking for someone who can help us make every customer interaction feel warm, helpful, and effortless.

What You’ll Do :

Be the first point of contact for our customers—across WhatsApp, email, and other platforms

Respond to queries related to orders, sizing, exchanges, returns, and general brand information

Coordinate with the operations and logistics team to resolve customer issues

Keep internal systems updated with customer interactions and resolution notes

Share feedback with the team to help improve our products, policies, and communication

Use multiple tools required to answer all kinds of customer queries.

You Are Someone Who :

Loves helping people and has a calming, clear, and friendly communication style

Can write and speak well in English and Hindi.

Has 1–3 years of customer support experience (DTC / fashion e-commerce experience is a plus)

Is organised, reliable, and comfortable using tools like WhatsApp Business, Shopify, Gmail, etc.

Interested candidates please send your CV to ankur@surma.in. Please mention [Customer Support Executive] in the subject line