Front Office Executive (NCR)

Department Facilities Grade / Level G1A / G1B

Designation Sr Facility Executive / Executive – Front Office

Location NCR

Reporting To Facility Manager

Role & Responsibilities

You’ll be responsible for managing all aspects of day-to-day service delivery during working hours.

To advise Front Office Management on escalated issues during the shift.

To ensure immediate response to all priority calls during the shift and follow the escalation process

To take rounds of the front office, lobby area, and restrooms to ensure a high standard of housekeeping & upkeep.

Greet visitors / clients by providing a friendly, courteous front office service reflecting the client’s corporate image.

Site personnel are notified of guests’ arrival immediately.

Issue visitor badges / temporary cards / service badges / new joiners ID & access card. Follow up for the return of respective ID / access cards with the respective stake.

Visitor admission is properly authorized.

Maintained visitor logbook

Assisting with special needs for visitors with disabilities

Ensuring basic cleanliness of the lobby, lifts, and public area.

Handling client / visitor complaints / feedback and other related problems and communicating to the next level or as per the escalation matrix.

Handling the tasks pertaining to soft services as per operations need.

Skillset required

Excellent communication skills.

Strong customer service drive.

Good problem-solving skills.

Quick learner and ability to motivate self.

Proven working experience as a guest relation Executive.

Confidently able to present to clients.

Hands-on experience in visitor management.

Should have knowledge of facility office management

Knowledge of parking management & visitor management system (preferred)

Experience (Years) required

Minimum 3-5 years of relevant experience

Qualification

Graduate / Hotel Management Graduate