Job Description :
We are seeking a strategic, customer-obsessed leader to manage and grow the Nexthink Library a cornerstone of our customer value and market differentiation. This role is ideal for a visionary IT professional with deep operational expertise and a passion for translating complex industry challenges into elegant, impactful content solutions.
Youll lead a talented team that builds Nexthink extension packs modular, ready-to-use solutions that help IT teams proactively address the most pressing workplace technology issues. This role is equal parts strategy, execution, product, and marketing requiring someone who thrives in cross-functional environments and has a pulse on the evolving IT landscape.
What Youll Do :
Content Strategy & Roadmap :
- Own the vision and roadmap for Nexthink Library content.
- Continuously monitor industry trends, customer feedback, IT news, and competitor movements to identify high-impact solution areas.
- Rapidly respond to major industry events (e.g. vendor outages like Crowdstrike) by prioritizing relevant content packs.
- Balance and prioritize across a broad range of challenges (e.g. Green IT, VDI, Windows 11 migration) to deliver meaningful value to the IT community.
Cross-Functional Collaboration :
Work closely with Product Management to align with product capabilities and identify opportunities for no-code content-based solutions.Influence product development by advocating for features that unlock new, high-impact Library content.Partner with Product Marketing to prioritize packs that enhance competitive positioning and align with go-to-market initiatives.Co-create compelling narratives that amplify the value of each pack to customers and the broader market.Team Leadership & Execution :
Manage and mentor a high-performing team of content creators and IT subject matter experts.Foster a culture of ownership, autonomy, and excellence.Continuously refine content creation and validation processes to ensure quality, visual polish, ease-of-use, and timely delivery.Use product analytics, customer feedback, and post-release data to guide iterative improvements. Expertise :Significant experience in IT Service Delivery, End User Computing, or IT Operations, ideally in enterprise environments.Proven ability to lead service improvement and automation initiatives that enhance employee satisfaction and reduce IT costs.Strong understanding of IT infrastructure, endpoint management (e.g., Intune, JamF, SCCM) and identity platforms (e.g., AD, EntraID).Familiarity with Windows and Mac OS, cloud platforms (e.g., Microsoft 365, Azure, AWS, GSuite), scripting (e.g. PowerShell, Bash) and web literacy (e.g. JavaScript, CSS).Awareness of networking fundamentals (VPNs, IP networking, wireless protocols, IP tunneling, proxies).Interest in emerging technologies and trends shaping the future of IT service delivery including AI (e.g., Copilot, ChatGPT), modern endpoint management, AIOps, and zero trust security.Strategic Leadership :
Proven ability to synthesize insights across a wide range of IT topics; experience in consulting or customer-facing roles is a plus.Ability to quickly learn the Nexthink product and identify where content-based solutions can deliver value.Strong collaborator and internal networker who can partner with product managers, marketers, and customer-facing teams.Excellent customer engagement skills to identify evolving pain points and solution opportunities.People Management :
Experience leading small teams and mentoring individuals to grow and operate autonomously.Ability to create scalable, efficient content development processes.Track record of fostering a positive team culture built on trust, accountability and innovation.Why youll Love it Here :
Impact : Own a highly visible, strategic product area that directly drives customer satisfaction and business differentiation.Growth : Be part of a company scaling rapidly with career opportunities that grow as fast as we do.Culture : Thrive in an environment that values innovation, collaboration, and pushing boundaries.Team : Collaborate with some of the brightest minds in digital employee experience, in a high-trust, high-autonomy team environment.Innovation : Work at the forefront of IT trends and help translate them into actionable solutions for global organizations.(ref : hirist.tech)
