NIMS University is expanding its operations team! We’re looking for a Real-Time Dialer Monitoring & MIS Executive who can ensure smooth dialer operations, accurate reporting, and real-time performance tracking.
Key Responsibilities :
- Monitor dialer performance and agent activities in real time.
- Generate and maintain daily MIS reports on calling productivity, lead status, and system performance.
- Identify downtime or technical issues and raise timely escalations.
- Coordinate with technical and operations teams to ensure seamless functioning of the dialer.
- Provide data insights to enhance process efficiency and decision-making.
Requirements :
Strong analytical and Excel / reporting skills.Experience with dialer tools such as Ameyo, Exotel, Merrito , or similar platforms.Excellent communication and coordination abilities.Ability to handle fast-paced operational environments.Must be willing to work on-site at NIMS University, Jaipur.If you’re detail-oriented, proactive, and passionate about optimizing performance through real-time insights — we’d love to have you on our team!