Senior Tourism Operations Manager

Job Overview

The position will be responsible for managing general administration and marketing activities effectively while proactively maintaining records of day-to-day tasks. Additionally, the role entails managing the responsibility of sourcing, procuring, maintaining, and processing invoices for office supplies and other facilities and amenities.

Job Description

• Manage day-to-day tourism operations, administration and coordination activities while ensuring cost control on regular expenses.
• Support the team across regions with all operational, admin and coordination work.
• Manage & coordinate admin activities including liaison with vendors and VFS Global internal Stakeholders.
• Ensure implementation of the contract negotiated with service providers / clients.
• Responsible for provision of stationery, food, corporate gifts, etc. as per requirement given by Business Units / Management.
• Maintain records of vendor bills to ensure timely payment of bills after seeking approvals. Process bills to accounts for payments and maintain receipts of invoices. Ensure filing of claims and recovery.
• Handle petty cash. Manage day-to-day requirements for petty cash by preparing vouchers and making reports for payments to cellular service providers, entertainment facilities providers and other vendors.
• Co-ordinate with employees, housekeepers, vendors etc. for procurement, repair & maintenance of day-to-day office facilities.
• Support all tourism accounts across regions with daily operations and back-end support.
• Monitor and track all operational activities across regions.
• Reporting of activities as required by business.
• Act as the primary point of contact for assigned clients, ensuring strong relationships and effective communication.
• Document and share all client interactions for team accessibility.
• Monitor regional operations and report activities as required.
• Compile financial data, prepare reports, and assess client account health.
• Manage monthly, quarterly, and annual account reconciliations.

Sustainability

Anti Bribery Management Systems (ABMS)

a. Understanding of ethical standards and the importance of integrity in business practices.

b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual

Education

Experience