Senior IT Systems Administrator (MS Exchange Server)

Skills (Must Have)

• Strong proficiency in Microsoft Exchange Server (2016, 2019, or later) and associated technologies.
• Strong knowledge of administering Microsoft Exchange Online 365 environments and associated technologies.
• Experience with working in hybrid Exchange environments (on-prem and 365) is a plus.
• Familiarity with PowerShell scripting for automation tasks.
• Knowledge of Active Directory, DNS, and related networking concepts.
• Proven ability to speak comfortably with technical and non-technical users.
• Expertise in speaking comfortably about complex system issues with non-technical users.
• Proven track record of managing tasks and projects to completion successfully within SLA guidelines.
• Ability to work independently and as part of a team with minimal supervision and instruction.
• Detail-oriented and highly organized.
• Experience with infrastructure troubleshooting and root cause analysis.
• Proven analytical skills and attention to the detail.

Skills (Nice to Have)

Key Job Responsibilities

Exchange Server Administration

• Manage and maintain Microsoft Exchange Server environments, including installation, configuration, and troubleshooting.
• Monitor server health and performance, applying necessary patches and updates to ensure optimal operation.

User Account Management

• Administer user accounts, distribution lists, and permissions in Exchange, including provisioning and deprovisioning as needed.
• Implement and manage mailbox policies, retention policies, and compliance configurations.

Security and Compliance

• Develop and enforce security policies related to Exchange, ensuring compliance with industry standards and organizational requirements.
• Implement measures to protect against spam, malware, and unauthorized access.

Backup and Disaster Recovery

• Establish and maintain backup and recovery procedures for Exchange environments.
• Conduct regular testing of recovery procedures to ensure data integrity and availability.

Support and Troubleshooting

• Provide advanced technical support for Exchange-related issues to end users and other IT staff.
• Collaborate with support teams to resolve complex problems efficiently.
• Collaborate with other IT staff to resolve complex technical problems.
• Maintain knowledge and ability to perform hands on work on assigned systems.

Documentation and Reporting

• Maintain comprehensive documentation of Exchange configurations, procedures, and changes.
• Generate reports on system performance, user activity, and incident resolution for management review.
• Contribute to and maintain knowledge base of common procedures and problem resolutions.

Project Involvement

• Participate in IT projects related to Exchange upgrades, migrations, and integrations with other systems.
• Collaborate with cross-functional teams to implement IT initiatives and improvements.
• Collaborate and communicate with team members, IT Team, and Leadership.
• Advise and mentor junior members of the team on technical topics.
• As part of the IT Technical Services team, provide system support on a 7x24 basis.
• Collaborate with leaders and team members to plan, design, implement, operate, and optimize assigned systems.
• Demonstrates and promotes strong customer service orientation.
• Assumes individual accountability for own conduct and maintenance of professional attitude and appearance.
• Approaches change in a positive manner, motivate staff to work as a team, accept constructive criticism and learn from it.

Skills Required

Network, Powershell Scripting, Active Directory, Microsoft Exchange Server, Dns