Associate Director, People Services(HR Shared Services) Global Process Ownership - Process & Design

Position : Associate Director, People Services Global Process Ownership - Process & Design .

Location : Hyderabad

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Position Summary

As the Associate Director for People Services Global Process Ownership (PS GPO) Process & Design in India reporting directly to the Executive Director of PS GPO, you will lead and ensure that respective local PS GPO teams are aligned with the strategy and desired outcomes. Your role will involve supporting the global leadership for Process Engineering, Business Solutions & Reporting, HR Service Delivery, Vendor Solutions, and Compliance teams in PS. You will collaborate regularly with the global leaders of these respective teams and foster cross-collaboration and synergies for PS GPO in India.

Key Responsibilities

Support PS GPO Head in digital transformation and automation initiatives, utilizing RPA, business analytics, Workday & ServiceNow application management expertise to optimize service delivery and enhance operational efficiency.

Align local India PS GPO teams with People & Organization (HR) global strategy, leveraging extensive experience in business transformation, digitalization, and process optimization across HR.

Oversee India team delivery, for PS GPO initiatives, drawing on a strong track record of managing portfolios and achieving high utilization of capacity, to drive initiatives that result in significant cost savings and value generation.

Support to establish and implement key performance metrics and actionable dashboards (e.g., Tableau, Power BI, ServiceNow, etc.) to improve transparency, reporting accuracy, and data-driven decision-making.

Facilitate effective collaboration between local and global PS GPO teams (Project Office, Process Engineering, Business Solutions & Reporting and HR Service Delivery, Vendor Solutions & Compliance), along with managing complex stakeholder relationships and fostering cross-functional team leadership to effectively deliver innovative solutions.

Direct process improvement and lean methodology projects to increase productivity, streamline operations, and drive continuous improvement within the PS GPO framework.

Support development and innovation, including procurement and logistics digital platforms, EDI integration, and chatbot solutions, to enhance customer satisfaction and reduce operational issues.

Ensure compliance with global policies, procedures, and best practices, supporting the development and implementation of local strategies aligned with global objectives.

Mentor and develop local teams, maintaining engagement, development, and delivery, with proven experience managing large cross-functional and global teams as an individual contributor.

Qualifications & Experience

Bachelor of Technology, Operations Management, and / or extensive work experience in a relevant field. A master's degree is a plus.

15+ years’ experience in business excellence, transformation, application management, and digital service delivery, leading global teams and transformation programs. International experience a plus.

Advanced technical proficiency in digitalization, automation (RPA), service management; skilled in data analytics, dashboard development, and process improvement; working knowledge in applications such as Workday, ServiceNow, SAP, other.

Familiarity with cloud platforms, data integration, and big data technologies; experienced in implementation of chatbot and solutions for process automation

Strong proficiency in program and project management, service optimization, and financial management, including oversight global service portfolios.

Demonstrated experience with stakeholder and customer relationship management, demand forecasting, and influencing product development teams.

Methodological expertise in Agile, Lean, and SCRUM, with a detail-oriented approach to process design, documentation, and operational excellence.

Recognized for driving high-value solutions, improving SLAs, reducing costs, and achieving results in service delivery and customer satisfaction.

Past success in working as an individual contributor in a matrix organization as this role has 10 dotted line reports but no direct reports.

Why You Should Apply

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.