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Level 2 Support Engineer

Level 2 Support Engineer

HDFC securitiesRepublic Of India, IN
5 days ago
Job description

Job Title : Technical Support Engineer - Application Management

Experience Level : 3-7 Years

Key Responsibilities :

Application Deployment & Management :

  • Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments.
  • Oversee the deployment and basic administration of databases.
  • Ensure the continuous uptime and availability of applications, proactively identifying and resolving issues with minimal supervision.
  • Coordinate with internal infrastructure teams for any machine, OS, firmware, or networking upgrades and patches, ensuring application compatibility and stability.

Technical Support & Troubleshooting :

  • Serve as the first point of contact for internal teams regarding application availability and performance issues.
  • Troubleshoot and resolve technical problems related to Linux, windows environments where the application is deployed.
  • Escalate complex issues to the application vendor and coordinate with them to ensure timely resolution and maintain service level agreements (SLAs).

    • Security & Compliance :

  • Coordinate with internal security teams to conduct Vulnerability Assessment and Penetration Testing (VAPT) and any compliance related evaluations pertaining to the application.
  • Communicate findings from VAPT and compliance assessments to the application vendor.
  • Track and ensure the closure of all identified security vulnerabilities and compliance concerns by liaising between internal teams and the vendor.

    • Automation & Process Improvement :

  • Utilize basic automation tools like Selenium to streamline repetitive processes and testing activities.
  • Work with API requests and understand network configurations, including IPs and ports, for effective troubleshooting and deployment.

    • Coordination & Communication :

  • Demonstrate excellent communication and comprehension skills to effectively liaise with internal business users, technical teams, and external vendors.
  • Facilitate testing and deployment cycles by coordinating activities between all relevant stakeholders.
  • Verify with the vendor and internal teams that the application is working as expected after any upgrades or maintenance activities.

    • Required Skills and Qualifications :

    Technical Skills :

  • Experience with CRMNEXT application ecosystem, deployment etc would be preferable.
  • Application / Web Servers : Tomcat, IIS, Apache, JBOSS etc.
  • Operating Systems : Proficiency in Linux, Windows, MacOS .
  • Databases : Hands-on experience with PostgreSQL, Oracle, MSSQL, MySQL, NoSQL deployment and knowledge of SQL / PL / SQL .
  • Application Environment : Experience supporting java, .NET, python, Go etc. based applications.
  • Security : Understanding of VAPT principles and processes.
  • Automation : Basic knowledge of automation tools like Selenium, Cucumber, Browserstack etc.
  • Knowledge of SSL, TLS v1.X etc is preferable.
  • Networking : Understanding of IP addresses, and ports.

    • Experience :

  • 3-7 years of experience in a technical support, application support, or system deployment role.

    • Soft Skills :

  • Problem-Solving : Strong analytical and troubleshooting skills with the ability to work independently.
  • Communication : Excellent written and verbal communication skills for effective coordination with technical and non-technical stakeholders.
  • Ownership : A proactive mindset with a strong sense of responsibility for application uptime and stability.
  • Collaboration : Ability to work effectively in a team-oriented, collaborative environment.

    • Location & Work Environment :

  • Location : This is an in-office role based at our Mumbai location.
  • Company-Provided Equipment : To ensure secure and uninterrupted access to the HSL internal environment, a company-owned hardened and secure laptop will be provided.
  • Work Schedule & Availability : This role requires the flexibility to be available on weekends or during late evenings for planned patching, upgrades, and testing. Availability is also required on non-working days to participate in critical activities like application Disaster Recovery (DR) drills to ensure business continuity.

    • Educational Background :

    Bachelor’s Degree in a Technical Field , such as :

  • Computer Science
  • Information Technology
  • Software Engineering
  • Master’s Degree (MCA, M.Tech, etc.) in a relevant field could be an added advantage, especially for candidates with less experience.
  • Certifications : Any relevant certifications would be good to have.
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    Support Engineer • Republic Of India, IN