Executive - Last Mile
PluckkRepublic Of India, IN30+ days ago
Job description2–5 years of experience in last mile logistics, dispatch, or delivery operations Experience in e-commerce, FMCG, or 3PL operations is preferred Familiarity with GPS tracking systems, route optimization tools, and Excel
Role Overview
The Executive – Last Mile will support and manage last-mile delivery operations for Mumbai. The role involves coordinating with delivery partners, monitoring real-time shipment movement, resolving delivery exceptions, and ensuring smooth B2C order fulfilment. The incumbent will play a key role in maintaining high service levels, optimizing delivery timelines, and enhancing overall customer satisfaction through efficient last-mile execution.
Key Responsibilities
- Coordinate daily last mile dispatches with 3PL partners and internal fleet teams
- Monitor real-time delivery tracking and resolve delivery exceptions / escalations
- Support route planning and suggest improvements based on ground realities
- Ensure timely pickups and deliveries aligned with SLAs
- Collaborate with warehouse, dispatch, and customer service teams for smooth order handovers
- Maintain daily MIS and assist in preparing delivery performance dashboards
Requirements
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Executive • Republic Of India, IN