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International Voice and Non-voice

International Voice and Non-voice

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description

Roles & Responsibilities (Voice) :

  • Handle inbound and outbound international customer calls
  • Provide support and resolve customer queries efficiently
  • Communicate clearly and professionally in English
  • Meet performance metrics like call quality, resolution time, and customer satisfaction

Roles & Responsibilities (Non-Voice) :

  • Respond to international customer queries via chat and email
  • Accurately resolve issues with clear written communication
  • Maintain attention to detail and follow process documentation
  • Ensure timely response and customer satisfaction

    • Why Join Us :

  • Opportunity to work in international BPO
  • Competitive salary & performance-based incentives
  • Two-way cab facility for applicable shifts
  • Global exposure and professional work environment
  • Training & career development opportunities

    • Skills Required

    International Voice Process, Bpo, Inbound Calling, Outbound Calling, Problem-solving

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    International Voice • Hyderabad / Secunderabad, Telangana