Hiring Email Support Executive

Key Responsibilities

• Handle incoming customer emails and respond with accurate, helpful, and timely information
• Understand customer concerns, identify issues, and provide appropriate resolutions
• Escalate unresolved queries to relevant internal teams when necessary
• Maintain and update customer interaction records accurately in the system
• Ensure adherence to SLAs and quality standards in every interaction
• Work closely with cross-functional teams such as technical support, product, and operations for query resolution
• Identify recurring customer issues and suggest process or product improvements
• Assist in creating and updating support documentation and FAQs

Required Qualifications and Skills

Preferred Skills

Skills Required

Email Management, Customer Support, Problem Solving, Technical Writing, crm software, Data Entry