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International Benefits Administration

International Benefits Administration

Tata Consultancy Servicesmumbai, maharashtra, in
26 days ago
Job description

Job Title : International Benefits Administration

Location : Olympus, Thane, Mumbai

Shift : US Night Shift (24x5 Rotational Support)

Experience Required : 4–10 years

Employment Type : Full-Time

Must Have : Global Benefits Administration (US, UK, Europe, Africa, Latin America, Southeast Asia), Stakeholder & Vendor Management, Workday & Service Now

Position Overview

We are seeking a seasoned and dynamic Global Benefits Administrator with extensive experience in managing benefits programs across multiple regions, including Europe, the United Kingdom, Africa, Southeast Asia, the Middle East, and Latin America . The ideal candidate will have a proven track record of stakeholder and vendor management and the ability to effectively engage with global teams.

Key Responsibilities :

Global Benefits Administration :

  • Oversee and manage employee benefits programs across multiple regions, ensuring compliance with local regulations and company policies.
  • Collaborate with teams to administer various benefits
  • Experience in payroll processing, claims & vendor file SFTP
  • Experience in Pension enrollments and updates
  • Experience in wellness benefits and group health insurance and medical benefits
  • Experience in pre and post pension payroll and active payroll checks
  • Experience in supplier invoicing collaboration with finance teams

Stakeholder and Vendor Management :

  • Serve as the primary point of contact for vendors, ensuring service delivery aligns with agreed SLAs.
  • Build and maintain strong relationships with internal stakeholders, including HR business partners, finance teams, and leadership.

    • Employee Engagement and Communication :

  • Lead onboarding sessions to educate employees about benefits programs.
  • Conduct monthly meetings with employees, vendors, and clients to address issues, share updates, and drive alignment.

    • Tool and Technology Expertise :

  • Manage and utilize tools such as Darwin, Workday, and ServiceNow for benefits administration, reporting, and analytics.
  • Ensure data integrity and accuracy in all platforms.

    • Operational Excellence :

  • Flexible to work with global teams, ensuring availability for urgent matters across time zones.
  • Proactively resolve issues related to benefits administration with a focus on employee satisfaction.

    • Experience :

  • 4–10 years of hands-on experience in global benefits administration, managing diverse geographies.
  • Language Proficiency : Native-level fluency in English (both verbal and written).
  • Knowledge of any regional language (e.g., Spanish, French, Arabic) is an added advantage.
  • Experience in payroll processing, claims & vendor file SFTP
  • Experience in Pension enrollments and updates
  • Experience in wellness benefits and group health insurance and medical benefits
  • Experience in pre and post pension payroll and active payroll checks
  • Experience in supplier invoicing collaboration with finance teams

    • Skills :

  • Exceptional stakeholder and vendor management skills.
  • Strong personality with the ability to lead sessions and confidently address diverse audiences.
  • Proficient in Darwin, Workday, and ServiceNow tools.
  • SLA & KPI Adherence
  • Process Improvement and Compliance
  • Excellent Communication and Analytical Skills

    • Flexibility :

  • Willingness to work in a shift dependent on geography / region coverage requirements across a 24-hour
  • 7 service delivery

    • Preferred Attributes :

  • Knowledge of local benefits policies and labor laws in the specified regions.
  • Strong analytical and problem-solving skills.
  • A proactive approach to improving processes and enhancing employee experience.

    • Working Conditions :

  • Work Shift will be dependent on geography / region coverage requirements across a 24-hour
  • 7 service delivery
  • Work from Office (No work from home)
  • Agile to extended work hours when needed to meet deadlines without prompting.

    • Mandatory Requirements (How to generate your EP ID) :

    EP ID is mandatory for eligibility of the interview. Follow the below steps to register

  • Step 1 : Visit https : / / ibegin.tcs.com / iBegin /
  • Step 2 : Click to login.
  • Step 3 : Click New user (Register with us).
  • Step 4 : Select "BPO" in areas of interest and complete the registration (Fill the details).
  • Step 5 : Once completed, your EP ID would be generated which starts from EP2025CNXXXX.
  • Step 6 : You will receive the EP ID on your personal e-mail ID.

    • Warm Regards,

    Suman Guha

    HR Sourcer - Talent Acquisition

    Tata Consultancy Services Limited

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    Administration • mumbai, maharashtra, in