Technical Support Engineer
Sutherlandvadodara, gujarat, in15 hours ago
Job description4-6 years of experience in technical support or network / system administration roles. Strong troubleshooting and analytical skills, able to form and test hypotheses methodically. Hands-on experience with Linux OS (CLI operations, service management, log review). Solid understanding of network fundamentals such as TCP / IP, routing, SNMP, and DNS. Familiarity with cloud environments (AWS preferred) : understanding of VPCs, subnets, security groups, and how virtual appliances are deployed and accessed. Comfort with virtualization platforms such as VMware ESXi, Hyper-V, or KVM. Clear written and verbal English communication skills. Experience with NetFlow / IPFIX or similar network telemetry tools. Exposure to network monitoring or security analytics platforms. Basic scripting (Bash or Python) for diagnostics and log parsing. Familiarity with PostgreSQL or similar databases. Certifications such as CCNA, CompTIA Network+, or Linux+ are a plus. Customer-first mindset : patient, thorough, and focused on clear resolution. Curious and proactive, asking the right questions rather than jumping to assumptions. Self-motivated learner who adapts quickly to new technologies. Strong sense of ownership and accountability in a remote team environment.
Job Description : Technical Support Engineer
NEED IMMEDIATE JOINERS ONLY
Position Summary
You will support both on-premises and cloud-based deployments, including AWS-hosted instances, and play a key part in delivering world-class technical assistance across time zones as part of our 24×7 model.
This role operates within a rotating 24×7 support schedule with overlapping regional coverage.
Core Responsibilities
- Diagnose and resolve product issues for Scrutinizer, FlowPro, Replicator, and Endpoint Analytics.
- Collect and analyze logs, configuration data, and network flow information to isolate root causes.
- Guide customers through configuration, connectivity, and upgrade issues in both on-prem and AWS environments.
- Escalate product defects and complex issues to senior support or engineering following defined workflows.
- Maintain accurate case documentation and contribute to internal knowledge articles.
- Adhere to SLAs, shift schedules, and escalation protocols to maintain consistent service delivery.
Technical Requirements
Candidates should demonstrate strong diagnostic skills and a working knowledge of enterprise IT environments.
Preferred / Nice to Have
Key Qualities for Success
Purpose
Every interaction you handle helps enterprise customers maintain visibility, performance, and security across their networks.
Create a job alert for this search
Technical Support Engineer • vadodara, gujarat, in
Related jobs
- Promoted
Senior Customer Support Engineer
StitchFinVadodara, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 16 days ago
- Promoted
Zuora Senior Technical Specialist
TradewebVadodara, IN Tradeweb Markets is a world leader in the evolution of electronic trading.A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, i...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
AtlassianNadiad, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 13 days ago
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.Vadodara, IN Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Support Engineer (L-3)
RemoteStaranand, gujarat, in This role requires working from.AM to 5 : 00 PM CST (6 : 30 PM - 3 : 30 AM IST).A fast-growing US-based SaaS company is transforming how energy firms manage operations.
Their end-to-end ERP platform strea...Show moreLast updated: 15 hours ago
- Promoted
Technical Support Engineer
Alvaria CXAnand, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
VOIP Support Engineer
clientVadodara, IN Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist
phonon, automating outcomesVadodara, Gujarat, India This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platfor...Show moreLast updated: 14 days ago
- Promoted
Technical Support Engineer - LIMS Integration
ConfidentialVadodara, India Sun Pharmaceutical Industries Ltd.Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of US$ 5.
Supported by 43 manufacturing facilities, we ...Show moreLast updated: 19 days ago
- Promoted
- New!
Php Support Engineer
AideWiser SolTekAnand, Republic Of India, IN The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for clients.Working closely with customers, internal teams, and development engineers, you will ensure...Show moreLast updated: 9 hours ago
- Promoted
Unix & Cloud Data Support Engineer (ETL / AWS / Java Debugging / India)
Amaris ConsultingAnand, IN Amaris Consulting is an independent technology consulting firm with a global footprint, bringing together diverse talents from various backgrounds to deliver innovative solutions to clients worldwi...Show moreLast updated: 14 days ago
- Promoted
- New!
Senior Technical Support Engineer
AtlassianAnand, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 17 hours ago
- Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private LimitedAnand, IN Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show moreLast updated: 11 days ago
- Promoted
Jeavio - Senior Technical Support Engineer
JeavioBaroda Description : The Technical Support Engineer will be expected to work independently and as part of the suppor...Show moreLast updated: 3 days ago
- Promoted
Support Engineer - Product Support
ConfidentialVadodara, India You will work as a member of the support team, who will be responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing, and complex environment....Show moreLast updated: 19 days ago
- Promoted
Desktop Support Engineer
ConfidentialVadodara Hardware / software troubleshooting and resolution.L1 level network troubleshooting and resolution for LAN Connectivity.Hands & feet support to Backend team for Network / Server / application issue.Asset...Show moreLast updated: 30+ days ago
- Promoted
Technical Sales Engineer
ConfidentialVadodara, India Expel Prosys Private Limited is an authorized channel partner of Siemens, specializing in MV and EHV Switchgear and Panel Spares supply.
The company serves as an authorized System House of Siemens f...Show moreLast updated: 8 days ago
- Promoted
- New!
Technical Support Engineer
Sutherlandnadiad, gujarat, in Job Description : Technical Support Engineer.You will support both on-premises and cloud-based deployments, including AWS-hosted instances, and play a key part in delivering world-class technical as...Show moreLast updated: 15 hours ago