CX Capability Lead- Generative AI + Google Dialog Flow

Role : CX Capability Lead- Generative AI + Google Dialog Flow

Experience : 18+years

Location : Noida / Gurgaon / Pune / Bangalore

Work Mode : Hybrid

Technical Skills

Strong technical background with a solid understanding of conversational AI technologies, machine learning, natural language processing, and software development methodologies.

Proven experience in delivering Google CCAI, Dialogflow, Vertex.AI solutions.

Strong background in Natural Language Processing (NLP), deep learning, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG).

Experience with deep learning frameworks like PyTorch or TensorFlow.

Experience with cloud platforms (AWS, Azure, GCP) for deploying AI models.

Strong understanding of neural networks, transformers, and reinforcement learning.

Familiarity with software development best practices, version control (e.g., Git), and agile methodologies.

Experience with CI / CD pipelines and DevOps practices.

Excellent software development skills to drive the development and deployment of cutting-edge AI solutions

Leadership Skills

Demonstrated leadership and team management skills, with the ability to inspire, guide, and develop a diverse team of professionals.

Excellent client-facing skills, including effective communication, relationship-building, and negotiation abilities.

Excellent problem-solving skills and the ability to think critically and creatively.

Strong communication skills and the ability to work effectively in a team environment.

Leadership qualities with a proactive and collaborative approach.

BE / BTech / MCA / Ph.D. from tier I / II institute in CS or related field