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Customer Service Representative

Customer Service Representative

ConfidentialVadodara
30+ days ago
Job description

Job description

What You'll Be Doing :

  • Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
  • Respond to multiple calls or emails; gather and verify required information as appropriate.
  • Understand customer's reason to contact and attempt to provide solution following the specified guidelines.
  • Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
  • Gather all required information while working on customer's reason to contact and update tickets based on the communication or escalate the same to concerned department.
  • Obtain all required information and relay the same to other departments as per the protocol.
  • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
  • Be flexible in an environment by championing and embracing change.

What We Expect You to Have :

  • Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year's age along with Excellent Oral & Written Communication skills can apply.
  • Be Flexible in working hours which is a must.
  • Comfort with and knowledge of how to use Microsoft Office, email etc.
  • Excellent oral and written communication skills with superior typing speed;
  • An unerring attention to detail;
  • The ability to multi-task answering numerous chats / calls and navigating smoothly between both mediums.
  • A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
  • The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
  • Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

    • What We Offer :

  • Transportation allowance
  • Canteen Subsidy
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

    • Skills Required

    Instructional Design, Project Management, assessment design

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    Customer Service Representative • Vadodara