After Sales Claim SpecialistInfosys BPM • Pune, Republic Of India, IN

After Sales Claim Specialist

Infosys BPM • Pune, Republic Of India, IN

10 days ago

Job description

Walkin drive for S&F - CT & EPOQ track & After Sales Claim administration at Pune on 13th Nov 2025

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM : : Walk-In Drive on 13th Nov 2025 at Pune.

Note : Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Please mention Candidate ID on top of the Resume

Registration link

https : / / career.Infosys.Com / jobdesc?jobReferenceCode=PROGEN-HRODIRECT-231466

Interview Information :

Interview Date : 13 th Nov 2025
Interview Time : 09 : 30 AM till 12 : 30 PM

Interview Venue - Phase 3 Pune MH,

Infosys limited, Angsana Building,

Ascendas Capital and Rajiv Gandhi International Tech Park,

Pune, Hinjewadi Phase-3, PIN - 411057

Documents to Carry :

Please carry 2 set of updated CV(Hard Copy).

Please carry Face Mask

Mandatory to carry PAN Card or Passport for Identity proof.

NOTE : Candidates Needs to bring Pan card without fail for Assessment.

Interview Information :

Interview Date : 13 th Nov 2025 (Thursday).

Reporting Time : 09 : 30 AM till 12 : 30 PM

Round 1 - Aptitude Assessment (10 : 00 AM to 12 : 00 PM)

Round 2 - Technical interview (12 : 30 PM to 04 : 00 PM)

Note - Post 12 : 00 PM (entry not allowed)

Job Description : :

Job Location : Pune

Qualification : Any Graduates

Shifts : Flexible

Experience : 1 to 4 Years

Designation : Senior Process Executive

Notice Period : Immediate to 30 days

Job Description- Skill 1(Supply Chain - CT & EPOQ track) :

Handling cases / requests by Stores, Customer Care Centre through emails, maintain quality & TAT while meeting throughput, Processing Manual pay out, understanding on Sold-to, ship-to party etc.,

SO creation, good understanding on Cancellation process, checking Cancellation Report, Coordinating with Supplier to cancel PO.

Idea on Inventory, Inventory Follow up with Stake Holders

Dealing with Hub / Store, Processing of Inventory, good understanding on stock movement, good understanding on Cross- docking (Logistic technique that reduces storage time & speed up delivery goods)

Dealing with Supplier report, Expertise on checking / dealing orders with suppliers, reschedule production date / ETA, good understanding about PO, Fixing all exceptions of PO & matching Invoices with fixed PO.

Daily handling of queries reported from CCC (Customer care center) and stakeholders within the Nordics

Coordinate the product flow within all parties involved (transporters, customer service, stores, hubs and warehouses) to meet the team goals and KPIs

Managing of warehouse inventories and return to stores

Daily communication via email with all parties involved

Ensure that requirements from our business partners are fulfilled on time and in requested quality

Find, investigate, and fix all exceptions arising from the systems

Key points :

Basic understanding on inbound and outbound Supply Chain activities

Sales Order fulfilment experience would be added one.

Coordination with different departments / units etc.

Inbound and Outbound

side(Supply / Warehouse / Hubs / CCC / Logistics etc.)

Basic understanding on Inventory management

SAP Knowledge would be preferred

Job Description- Skill 2 (After Sales Claim administration) :

Good understanding on claim processing, creating claims / tickets, dealing with supplier, credit note handling investigation, follow up on credit note, Booking Credit

Note Creation of Manual RFC (request for credit) match RFC to credit, categorize of items refund process. Idea on debit note.

Good understanding on dealing with damaged products

Provide / process refund to store n franchise, dealing with supplier, refund process for damaged products fixit tickets idea on credit note

Working experience in SAP. Experience in English communication skills both written and verbal. The ability to work within a deadline focused environment.

Excellent knowledge of MS word, excel, Work from office.

Regards,

Infosys BPM Recruitment team

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Sales Specialist • Pune, Republic Of India, IN

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