Project Manager

Role - MS Dynamic 365 Project Management

The

Dynamic 365 Project Manager

needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI / SSRS, Power Automate and Power Apps.

Location-

Mumbai , Pune , Hyderabad

Exp -

min 8+ Years

Notice Period -

Looking for September Joiners.

Essential Job Functions & Required Skills :

Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service

Proficiency in designing, developing and implementing business processes, plugins and workflows

Experience in designing and creating custom entities and relationships between those entities

Experience in handling multiple business unit with data segregation and cross BU access / roles

Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint

Experience of software development using Microsoft .Net, C#, JSON and jQuery

Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps

Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal)

Experience in developing automations using Power Automate and Power Apps

Experience in developing application which can be published to Azure

Experience in handling huge volumes of case and email records

Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application

Experience in Agile / Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI / CD

Experience in designing and automating the survey forms using MS Forms Pro

Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus

Hands-on experience in developing Power BI Dashboards & Reports is a plus

Actively participate in design and analysis sessions to ensure sound team decision-making

Support system and user acceptance testing activities, including issue resolution