Customer Retention Specialist

Arcserve is looking for an experienced SaaS Renewals Specialist for the APAC region, based out of our Bangalore office.

As a SaaS Renewals Specialist, you will own and manage a renewal book of business for existing customers across the APAC region. You will be primarily responsible for ensuring successful and on-time renewals.

The ideal candidate should have prior experience in at least one of the following areas : Account Management, Renewals Management, Channel Management, or Customer Success. Additionally, the candidate should have excellent communication skills and experience coordinating with cross-functional teams such as Sales, Renewal Operations, Channel Teams, Finance, and others.

What You’ll Do :

• Meet quarter-over-quarter renewal quotas and ACV plans.
• Review, validate, and provide accurate renewal quotes to distributors 90 days in advance of the contract renewal date.
• Negotiate and drive incremental standard uplift on renewals.
• Conduct product usage & account review for your customers and coordinate internally with the Sales, Support & Sales Engineering team to help in mitigating any potential renewal risk.
• Coordinate renewal activities with assigned Sales, Partners, and Distributors;

develop a successful working relationship based on geographic alignment.

Who You Are :

Experience with Salesforce CRM is preferred but not mandatory.

Share CV and details :

Renewal exp :

APAC region exposure :

Curr CTC :

Exp CTC :

Notice :

3 Days WFO :

Fine with 9 am-6 pm shift :