Business Process Analyst

Job Description : Business Analyst

Role Overview :

ER is seeking a highly motivated and entrepreneurial Business Analyst to join our team and play a pivotal role in delivering products and services to our valued customers. As a Business Analyst, you will be responsible for owning and managing the documentation aspects of projects, collaborating closely with Project Managers, Product Managers, technical teams, sales teams, and customers. Your role will be crucial in ensuring the successful execution and delivery of projects while adhering to ER's Project and Quality management policies.

Responsibilities : Project Management :

• Gather and document customer requirements, ensuring a clear understanding of expectations.
• Prepare comprehensive project plans including milestones, budgets, resource allocation, and UAT plans.
• Create and maintain detailed project documentation throughout the project lifecycle.

Agile Environment :

Cross-Functional Collaboration :

Communication Liaison :

Quality Compliance :

Pre-sales Support :

Independent Contributor :

Qualifications and Experience :

Key Result Areas (KRA) & Key Performance Indicators (KPIs)

Project Documentation

Percentage of projects with accurate and comprehensive project plans, milestones, budgets, and UAT plans.

Communication Effectiveness

Average response time to queries from technical teams, sales teams, and customers during project execution.

Quality Compliance

Percentage of projects compliant with ER's Project and Quality management policies and processes.

Project Outcome

Percentage of projects delivered within the specified scope, budget, and timeline.

Stakeholder Management

Quality of relationship established with technical teams, sales teams, and customers.

Agile Collaboration

Adherence to agile ceremonies (e.G., sprint planning, backlog grooming, retrospectives).

Contribution to continuous improvement initiatives within the agile framework.

Pre-sales Support

Timeliness and accuracy of documentation provided for pre-sales activities.

Alignment between customer expectations set during pre-sales and actual project capabilities.

Why Join ER :

Joining ER means being part of a dynamic and innovative team that is driving digital transformation across industries. As a Business Analyst, you will play a critical role in shaping and delivering cutting-edge Hypervise services to our clients. We offer a collaborative work environment, opportunities for professional growth, and the chance to work on challenging projects that make a real impact.