Sr Associate Network Technology Support

Job Description :

Overall Purpose : Ensure the reliability and continuous operation of AT&T's Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.

Key Roles and Responsibilities : Typical tasks may include, but are not limited to, the following :

• Troubleshooting and Issue Resolution : Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
• Network Monitoring and Maintenance : Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
• Configuration and Deployment : Configure network devices, deploy network solutions, manage configurations, and implement vendor / IT fixes or design changes.
• Collaboration and Coordination : Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.
• Documentation and Reporting : Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.

Job Contribution : A professional with solid knowledge of fundamental concepts and organizational practices, working on smaller projects. Exercises judgment in the absence of prescribed guidelines or policies to determine appropriate action. Works under minimal supervision with independent judgement. Actions impact efficiency and costs. Interacts primarily within the department, across various teams. Supervisor : No

TCP Career Step Differentiator : Technical support for network platform issues, performing alarm monitoring, and assisting with the investigation and remediation of network faults.

Environmental Requirements : May be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Education / Experience : Bachelor's degree (BS / BA) desired. 1+ years of related experience. Certification is required in some areas.

Weekly Hours : 40

Time Type : Regular

Location : Hyderabad, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Skills Required

Network Monitoring, Technical Support