Technical Implementation Manager

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Summary : We are looking for a highly skilled and motivated Presales Implementation Engineer with experience in the Cybersecurity domain. The ideal candidate will have hands-on experience with Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch Management solutions. As a Presales Implementation Engineer, you will play a pivotal role in working with customers to understand their requirements, assisting in the presales process, and ensuring smooth implementation of security solutions.

Key Responsibilities :

• Collaborate with sales and technical teams to understand customer requirements and translate them into technical solutions.
• Conduct product demonstrations, proof-of-concept (POC) deployments, and solution presentations for customers.
• Design and implement security solutions, including MDM, RMM, and Patch Management tools, based on customer needs and business goals.
• Provide technical guidance and advice to clients during the presales cycle.
• Assist in creating and customizing proposals, responses to RFPs, and technical documentation.
• Work closely with customers and internal teams to ensure successful deployments, configurations, and implementations of cybersecurity products.
• Troubleshoot and resolve technical issues during presales and post-sales phases.
• Stay updated with the latest trends and advancements in the cybersecurity domain, particularly related to MDM, RMM, and Patch Management.
• Support clients in managing and securing devices, networks, and endpoints.
• Maintain high levels of customer satisfaction by ensuring timely and efficient implementation of solutions.

Required Skills & Qualifications :

Desired Skills :