Delivery Manager- KYC / AML / Fraud

Job Purpose :

The candidate will be responsible for overseeing the multiple engagements within Financial Crimes Compliance (related to KYC-AML-Fraud). The person is expected to focus on building and managing FCC vertical, focusing on i) Technology initiatives (strategize and implement), especially in areas of AI / ML within FCC domain, ii) client management, ii) sales pitches, iii) recruitment, iv) training.

This individual will play a key role in aligning FCC vertical strategies with organizational goals.

Key Responsibilities :

Engagement and Client management

Transition of new FCC engagement

Building robust quality control measures, standard operating procedures, management reporting

Drive customer satisfaction

Strategy & transformation

Help in implementing the strategic vision for our Financial Crimes Compliance services.

Identifying market trends, developing go-to-market strategies, and support business development efforts to win new engagements.

Lead and mentor a team of compliance professionals.

Technology initiatives

• Identify AI / ML and other technology use cases, in alignment with current market trends
• Work with IT teams to define requirements, perform testing
• Identify third party data and technology solutions to build an FCC managed services eco-system

Staffing and Training

Sales support

Management reporting

Key Competencies :

Education & Experience :

Bachelor’s or master’s degree with FCC certifications (ACAMS, ACFCS)

15+ years of experience in the outsourcing industry, having worked with leading financial institutions

Domain expert across the FCC life cycle (KYC Due Diligence, AML Transaction Monitoring and Fraud Monitoring).

Experience in setting up client engagements, leading transitions, delivery management etc

Experience in sales pitch, proposal building, solutioning etc.

Proven track record on client management and technology initiatives

Soft Skills :

Strong leadership and stakeholder management skills.

Ability to analyse business requirements

Excellent problem-solving, troubleshooting, and project management skills.

Strong communication and training skills to support non-technical users.

Ability to manage multiple projects simultaneously and work in a fast-paced environment.