Senior Program Manager - Post-Purchase & 3PL

Location : Bangalore | HSR LayoutRole OverviewOwn the end-to-end post-purchase journey for our marketplace by driving both seller dispatch readiness and 3PL performance : packing → pickup → in-transit → delivery → returns → claims → customer ticket closure. Ensure reliability, cost efficiency, and a smooth retailer experience.Key ResponsibilitiesOversee seller-side dispatches : timely packing, order readiness, and minimal post-order OOS.Manage 3PL relationships and hold them accountable on pickup / delivery SLAs, cost, and quality.Optimise allocation, reduce transit exceptions, damages, and returns.Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure.Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer / station misses, weight mismatches).Requirements4–7 years in e-commerce logistics, 3PL operations, or supply chain.Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers.Proficient with dashboards, Excel / Sheets; SQL / BI a plus.Bias for action, strong vendor management, and structured problem-solving.