PDI Application Support Engineer

Job Title : PDI Application Support Engineer

Location : India (Remote)

Shift : 2 : 00 PM – 11 : 00 PM IST

Start : Immediate Joiners Preferred

About the Role

We are looking for an experienced PDI Application Support Engineer to provide end-to-end support for PDI solutions used by a major retail and petroleum client. The role involves supporting store operations, troubleshooting application issues, coordinating with stakeholders, and ensuring smooth business continuity. You will act as the backup support resource alongside an existing internal SME.

Key Responsibilities

• Provide L2 / L3 support for PDI applications across multiple retail locations.
• Monitor system performance and ensure platform stability and uptime.
• Troubleshoot incidents, configuration issues, and integration failures.
• Support store operations, POS integrations, fuel pricing, inventory, and back-office processes.
• Coordinate with internal business teams, vendor support, and end users.
• Document fixes, SOPs, support workflows, and known issues.
• Perform routine checks, maintenance tasks, and release validations.
• Support operational changes, upgrades, and patch cycles.
• Ensure timely resolution of tickets in accordance with SLAs.

Required Skills & Experience

Good to Have

Soft Skills