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IND Manager -OTC

IND Manager -OTC

ConfidentialNoida
5 days ago
Job description

GENERAL DESCRIPTION OF THE ROLE

  • Provide quality service within agreed timelines in handling Project, Contract, and Invoicing-related requests.
  • Ensure a high level of Aon satisfaction in Contract to Invoicing lifecycle processes

JOB RESPONSIBILITIES

  • Owns end-to-end Project, Contract, and Invoice processing requests received from Project managers.
  • Set up projects and contracts, calculate volume upload requirements, troubleshoot revenue and invoicing issues / prepaid reconciliation.
  • Works closely with Aon Project Managers on their requests for any open clarifications or queries to ensure timely completion of tasks.
  • Assist Project managers and Project administrators in the preparation and analysis of monthly financial reports (like Time, Revenue, and billing reports) for Aon management.
  • Ensure completion of straight-line revenue items Recognizing revenue as per SOX guidelines and report Troubleshoot AR-related issues, manage resource scheduling and time administration, support month-end revenue / accrual and research / month-end misses / Shell contracts / missed revenue, and track expired contracts.
  • Maintain accurate records to support the audit trail for assigned requests.
  • Provide required information to support both internal and external auditors.
  • Identify areas for improvement of processes to increase efficiencies.
  • Assist and support the implementation of new systems and processes as directed.

    • Responsibilities / Authorities

  • Ensure that the members understand the Process End-to-End performance on the agreed process deliverables and maintain high-quality standards.
  • Identify and implement areas for process improvement.
  • Proactively escalate issues to the supervisor / manager that require intervention / clarification from senior leadership.
  • Ensure all the supporting documents are available to support the Audit.
  • Ensure that all the relevant process maps and job aids are completed and in place for all the processors.
  • Monitor and contribute to keeping the overall volumes under control.
  • Share process knowledge and new updates with the team as required.
  • Provide support in terms of analyzing and understanding system reports.
  • Ensure that structured process training is in place for all new joiners.
  • Ensure that end of the end-of-day report is sent to Aon.

    • Financial

  • Identify areas of cost reduction by Process Improvements [Work and Nonwork related]
  • Assess risks / costs associated with process delays and timely escalate the same to the leadership team.

    • Aon / Customer

  • Ensure compliance with the Aon s policies and procedures.
  • Ensure timely communication with customers.
  • Create adequate backups.

    • People

  • Participate in Team Initiatives / events.
  • One-on-one with team members regularly Share ideas and seek clarification.
  • Support center sponsored Team Activities Sharing best practices - (leverage the knowledge across teams)
  • Create good relations with internal and external customers.
  • Working on the development of the people on the team

    • Others

  • Compliance initiatives Ensure team members maintain high morale.
  • Emails or any other communication from the customer is to be responded to promptly.
  • Lead process improvement initiatives Provide Internal & External Audit Support

    • SKILLS / COMPETENCIES REQUIRED

  • Attention to detail and inquisitive mindset
  • Ability to meet deadlines, handle multiple priorities, and perform job responsibilities accurately while working in a fast-paced and vibrant environment.
  • Excel expertise and preferable knowledge of reporting tools like Power BI, Tableau
  • Understanding of Order to Cash Cycle and basic accounting skills with work experience would be an advantage.
  • Ability to organize and analyze large volumes of data, and perform data reconciliations of revenue and billings.
  • Ability to work independently, with minimal supervision, under tight deadlines.
  • Ability to organize financial data and present clear and concise analysis to senior executives to enable invoicing decisions
  • Ability to effectively interact with both internal and external contacts in person, by e-mail, and by phone.

    • Skills Required

    Project Management, Power Bi, Tableau, Excel, Financial Reporting, Order To Cash

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