#1 Tech Support Job

Job Title : Technical Support Specialist

Job Description

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support and be able to troubleshoot and resolve complex issues.

The successful candidate will provide technical support for Oracle HCM and ERP clouds, associated external applications, and additional systems. This includes implementing, configuring, maintaining data integrity, system security, enhancements, process improvements, and projects to provide best-in-class internal service.

In collaboration with Application Support Specialists, the Technical Support Specialist will maintain production configurations and oversee adherence to configuration maintenance procedures.

They will also provide oversight of Oracle processes in the transaction console and scheduled processes, develop processing and data reports to meet business requirements, and conduct data imports and exports to fulfill authorized business needs.

Additionally, the Technical Support Specialist will create and manage Oracle service requests for high-level system issues, collaborate with IT Enterprise teams to perform research and provide technical analysis and recommendations, and participate in user group meetings.

Required Skills & Experience :

• Bachelor's degree in information technology or related field
• Five plus years' experience within Oracle ERP and HCM Cloud
• Strong analytical background
• Experience with report writer tools; Oracle Transactional Business Intelligence experience preferred
• Prior experience creating custom security roles and data conversion within Oracle preferred
• Minimum of two years' experience with ERP and HCM configuration
• Advanced knowledge of Microsoft Office Suite
• Thorough understanding of functional and technical analysis and system design
• Excellent oral & written communication skills
• High degree of professionalism and ability to maintain confidential information
• Strong analytical and problem-solving skills
• Proven self-motivation and attention to detail
• Must be comfortable with virtual platforms including Microsoft Teams for collaboration
• Ability to productively adapt to a dynamic, fast-paced business environment

Benefits :

Competitive salary and benefits package

Opportunities for career growth and professional development

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance