Academic Counsellor / Advisor

Job Description

Position Overview

The Academic Counsellor is responsible for guiding students and parents regarding suitable courses and academic programs offered by the organization. The role includes counselling, sales conversion, follow-ups, and ensuring a smooth enrolment process. This position requires strong communication skills, product knowledge, and a consultative approach to understanding student needs.

Key Responsibilities

Counselling & Sales

Counsel students and parents about various courses, career paths, program structures, and admission processes.

Understand the academic goals, interests, and challenges of students to recommend the right course.

Convert inquiries from multiple channels (calls, walk-ins, website leads, social media, etc.) into admissions.

Achieve monthly and quarterly enrolment / sales targets.

Lead Management

Handle incoming calls and follow up with prospective leads.

Maintain and update lead data in the CRM system.

Schedule and conduct counselling sessions (telephonic, online, or face-to-face).

Communication & Relationship Building

Provide detailed program information and resolve queries promptly.

Maintain strong rapport with students and parents to ensure satisfaction.

Coordinate with academic and operations teams for enrolments and onboarding.

Events & Coordination

Participate in seminars, webinars, workshops, and admission events.

Provide feedback to marketing and product teams based on student interactions.

Requirements

Qualifications & Skills

Bachelor’s degree in any discipline

1–3 years of experience in academic counselling, student support, or sales (freshers with good communication can also apply).

Strong communication and interpersonal skills.

Ability to understand student needs and articulate suitable academic solutions.

Target-driven, self-motivated, and able to work under pressure.

Proficiency in MS Office and CRM tools.

Strong presentation, persuasion, and follow-up skills.

IT knowledge preferred.

Any Certification in IT preferred.

Requirements

Experience in EdTech, coaching institutes, universities, or training organizations. Multilingual ability is a plus. Empathetic, student-friendly, and customer-oriented mindset. IT Knowledge certification course in IT