Hotel Sales Manager
ConfidentialIndia, Neemrana7 days ago
Job descriptionCoordinate with the resort's front office / reservation team to confirm availability and pricing. Share payment links, confirmations, and pre-arrival information in a smooth, guest-friendly manner. Update all bookings in our CRM / tracking sheets and coordinate check-in readiness. Maintain a professional, warm, and persuasive tone across all interactions. Share accurate details about room types, resort amenities, activities, and offers. Handle objections or concerns with empathy and clarity. 1–3 years of experience in hotel / resort reservations, telesales, or customer support. Strong command over English + Hindi (spoken and written). Fast, clear, and polite communicator on WhatsApp, phone, and email . Highly organized and responsive – you don't let follow-ups slip. Comfortable using tools like Google Sheets, WhatsApp Business, and payment platforms. Prior experience with OTAs (MakeMyTrip, Booking.com, Goibibo) is a strong advantage. Daily call / WhatsApp volume : 30–40 guest interactions Minimum conversion ratio : 20–25% from qualified leads TAT : First response within 15 minutes (during shift hours) Accuracy : 100% on availability, pricing, and guest expectations Work with curated, experiential resorts that are a joy to sell. Learn sales techniques that convert browsers into bookers. Salary + incentive structure with monthly performance bonuses. Structured training, scripts, and templates provided. Growth opportunities across sales leadership and multi-property portfolios.
Role Overview
As a Hotel Sales Manager – Inbound Bookings , your core responsibility is to convert every qualified inquiry into a confirmed booking . You will act as the first touchpoint for potential guests — understanding their needs, pitching the right room or package, handling queries, following up promptly, and closing the sale.
You're not a field sales rep or B2B hunter — you're a closer . Every message, call, or lead that lands in your inbox is a revenue opportunity — and you know how to turn it into a booking.
Key Responsibilities Lead Conversion
- Respond instantly to inbound leads via WhatsApp, calls, emails, and OTAs.
- Understand guest preferences and suggest the most suitable room / category / package.
- Create urgency through timely follow-ups and persuasive communication.
- Maintain a same-day response rate of 95%+ across all channels.
Booking Management
Communication Excellence
Who We're Looking For :
Performance Expectations :
What You'll Gain :
Skills Required
Hindi, English, google sheets
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Sales Manager • India, Neemrana
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