E-commerce Operations Specialist

About Totdot

Totdot is a curated online marketplace for kids, featuring 100+ premium Indian brands across clothing, toys, décor, and gifts. We operate on Shopify and are building an exciting, tech-enabled e-commerce platform for modern parents.

Role Overview

We’re looking for an Operations Coordinator who’s organised, tech-savvy, and interested in how e-commerce works behind the scenes. You’ll play a key role in order management, vendor coordination, and process automation — helping ensure every order is fulfilled smoothly and every customer has a great experience.

Responsibilities

• Coordinate daily orders and dispatches with multiple brands
• Share order details and tracking info with customers
• Track deliveries, returns, and exchanges
• Upload new products and manage backend details on Shopify
• Maintain clear records of order status, payments, timelines
• Identify gaps in process and suggest ways to improve workflows
• Assist in setting up basic automations or streamlining tasks
• Collaborate with the founders and cross-functional teams

Who You Are

Why Join Totdot

Flexible, founder-led startup environment