Key Account Manager

Account Manager – Restaurant Onboarding

Responsible for onboarding new restaurant partners onto our platform, ensuring a smooth and timely go-live process, and setting them up for long-term success.. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategie.

Key Responsibilities :

• Onboard new restaurant partners from contract signature to go-live, ensuring all setup requirements are met.
• Ensure accurate setup of restaurant information including menus, pricing, delivery details, and branding.
• Monitor progress and track key milestones during onboarding, proactively identifying and resolving any blockers.
• Build strong relationships with restaurant partners to ensure a positive first impression and foundation for long-term retention.
• Collaborate with Sales and Account Management teams to handover accounts post-onboarding with all documentation and insights.
• Maintain and update CRM or onboarding tools with detailed notes and progress.
• Provide feedback to internal teams to improve onboarding processes and customer experience.
• Coordinated with central teams to execute initiatives boosting revenue.
• Engaged owners to enhance operational efficiency and service quality.

Qualifications :