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International Long Distance Engineer Surveillance

International Long Distance Engineer Surveillance

JioNavi Mumbai, Maharashtra, India
3 days ago
Job description

We at Jio are hiring for International Long Distance Engineer Surveillance and L1 FM IP (24

  • 7) for Navi Mumbai Location.

Key requirements are

  • Education : B.E in Electronics & Engineering / Computer Engineering / Information Technologies / Computer Science
  • Experience of 8- 12 years

    • Job Description

  • Troubleshoot network cases and customer service cases escalated by L1 Engineer
  • Perform analysis and diagnosis on complex networking problems, identify issues and resolve faults.
  • Proactively analysis Internet traffic pattern & backbone links utilization and do traffic optimization best available path.
  • Liaise with Planning team, Billing team , NLD TAC ,IP Transit service Provider, Internet Exchange, Private Peers, ILD Transport team and Global PoP Engineers to manage and clear Network / IP Products related faults.
  • Communicate with L1 engineer / ILDPoP Engineers / RHE engineers and escalate where necessary both internally and externally in order to meet SLAs
  • Train newly joined L1 engineer and Share knowledge on ILD network
  • Maintain MTTR,MTTN,RFO,RCA and Service reports to the customers as per the KPI
  • Follow Global work instructions to all laid down procedures and ensure service quality.
  • Handle escalations and be a focal point to all IP network related queries.
  • Participate in Planned works Impact analysis before performing Planned event Schedule.
  • Maintain proper documentation of Lesson Learn, repeated cases, Internet traffic analysis.
  • Additional responsibility to manage DCN network , International Roaming and Voice setup.
  • Initiate and take part in planned restoration and normalization activities as per laid down procedure.

    • Key Deliverables

  • Reduce downtime on network related fault by providing workarounds and alternatives.
  • Resolve / Restore traffic impacted customer services within define MTTR
  • Execute scheduled planned work in Switches ,Routers at all domestic & international POP locations .
  • Maintain MTTN and MTTR as per defined SLA
  • Emergency provisioning work on receipt of works order
  • Complete Major / Minor planned event activity within maintenance window
  • Alarm Management as per set KQI and levels in technical support.
  • A self-starter able to work independently but comfortable working in a team environment.
  • ILD NW Node Availability for service
  • ILD PoP / GW Availability for service
  • 1.1ILD Link availability for service
  • IPBB and IPT Availability
  • Team development & Skill upgradation

    • Skill Sets

  • Working experience in Core NOC operations in Global domain.
  • Technical competence in Cisco, Juniper routers and switches and Firewalls
  • Basic understanding of Transport / Voice / International Roaming Network
  • Certification : CCNA / CCNP ( Routing & Switching)
  • Hands-On experience on Routing & Switching and routing protocols BGP / ISIS / OSPF / MPLS / Class of Services / Firewall
  • Traffic engineering , routing Policy
  • Cisco ASR9K ,1K, Nexus Switch and Firewall
  • Good analytical and problem-solving skills
  • A self-starter able to work independently but comfortable working in a team environment.
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
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    Engineer • Navi Mumbai, Maharashtra, India