Expertise in Cloud Contact Center Transformation

Cloud Contact Center Transformation Expert

We are seeking a seasoned expert to spearhead cloud contact center transformation using Amazon Connect. To succeed in this role, you will need strong experience in setting up and configuring Amazon Connect environments, integrating with CRM systems, building backend integrations using AWS Lambda, supporting user testing and deployment, and troubleshooting issues.

Key Responsibilities :

• Design and implement robust Amazon Connect environments for maximum efficiency.
• Develop seamless integrations with CRM systems to enhance customer experiences.
• Create scalable backend integrations using AWS Lambda to streamline business processes.
• Provide top-notch support during user testing and deployment phases.
• Troubleshoot complex issues to ensure minimal downtime.

Requirements :

Nice to Have :