Talent.com
customer Care executive

customer Care executive

ConfidentialJaipur
30+ days ago
Job description

Role Responsibilities :

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate information regarding products and services.
  • Handle customer complaints effectively and professionally.
  • Document customer interactions and feedback in the system.
  • Assist customers with technical issues and troubleshooting.
  • Follow up on pending inquiries and ensure timely resolution.
  • Maintain a high level of professionalism and courtesy.
  • Work collaboratively with the team to enhance service delivery.
  • Identify and escalate complex issues to the management.
  • Participate in regular training sessions to improve service skills.
  • Contribute to policy updates and process improvements.
  • Assist in maintaining department metrics and performance goals.
  • Stay updated with product knowledge and services offered.
  • Provide feedback to enhance the customer service process.
  • Engage in promotional activities and customer satisfaction surveys.

Qualifications :

  • High school diploma or equivalent; bachelor s degree preferred.
  • Proven experience in customer service or related field.
  • Strong verbal and written communication skills.
  • Ability to operate in a fast-paced environment.
  • Familiarity with CRM software and data entry processes.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent time management and organizational skills.
  • Team-oriented with a collaborative mindset.
  • Ability to adapt to changing situations and customer needs.
  • Knowledge of conflict resolution strategies.
  • Ability to multitask and prioritize workload effectively.
  • Willingness to engage in continuous learning and skills development.
  • Strong technical aptitude for assisting customers.
  • Fluency in English; proficiency in additional languages is a plus.
  • Customer-focused attitude with a passion for helping others.
  • Availability to work flexible hours, including weekends.

    • Skills Required

    crm software, Data Entry, Problem Solving, Active Listening, Time Management

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    Customer Care Executive • Jaipur