Talent.com
DE-Director - Digital Transformation-GDSN02
DE-Director - Digital Transformation-GDSN02Confidential • Thiruvananthapuram / Trivandrum, India
DE-Director - Digital Transformation-GDSN02

DE-Director - Digital Transformation-GDSN02

Confidential • Thiruvananthapuram / Trivandrum, India
5 days ago
Job description

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Job Title :

Director – Digital Transformation (Cruise, Maritime and Hospitality Industry)

Business Unit : EY GDS – Tech Consulting

Practice : Digital Engineering

Role Summary :

As a Director in EY GDS Digital Engineering practice, you will lead digital transformation initiatives for global clients in the Cruise and Maritime travel industry. You will be responsible for shaping and delivering complex digital strategies that enhance guest experience, operational efficiency, and sustainability for leading cruise operators, port ecosystems, and travel value chains.

This is a client-facing leadership role that combines industry insight, digital acumen, and consulting excellence to deliver measurable business impact and strengthen EY's position as a trusted advisor in the travel and hospitality sector.

Key Responsibilities :

Client & Market Leadership

  • Act as the digital transformation leader and strategic advisor for C-suite executives in global cruise and maritime travel organizations.
  • Develop and deliver digital strategy roadmaps that drive enterprise value, enhance guest experience, and enable operational excellence.
  • Lead engagements across digital business models, experience design, data-driven decisioning, and technology modernization.
  • Build and nurture senior-level client relationships, becoming a trusted partner for long-term transformation programs.

Solution & Delivery Excellence

  • Lead large-scale digital transformation programs, spanning guest experience modernization, smart fleet operations, sustainability analytics, and digital commerce.
  • Integrate emerging technologies such as AI / ML, IoT, cloud, blockchain, AR / VR, and digital twins to optimize cruise operations.
  • Partner with EY's global technology alliances (Microsoft, SAP, Salesforce, ServiceNow, Adobe, etc.) to design and implement future-ready digital solutions.
  • Ensure delivery excellence, financial management, and risk mitigation across complex multi-geography engagements.
  • Practice & Business Development

  • Drive business development and revenue growth by identifying opportunities within cruise lines, port authorities, and travel ecosystem partners.
  • Collaborate with global EY teams to build industry-specific accelerators, frameworks, and transformation playbooks.
  • Contribute to thought leadership—whitepapers, EY Insights articles, and conferences—on digital disruption trends in the cruise industry.
  • Shape EY's TMT Center of Excellence in India, fostering collaboration between consulting, technology, and design practices.
  • People Leadership

  • Lead, mentor, and inspire multidisciplinary teams of consultants, digital strategists, and technologists.
  • Build future leaders through coaching, inclusion, and continuous learning.
  • Promote EY's culture of innovation, integrity, and client excellence.
  • Required Qualifications & Experience :

    Education :

  • MBA / PGDM from a top-tier business school (IIMs, ISB, XLRI, INSEAD, etc.)
  • Bachelor's degree in Engineering, Computer Science, or a related field preferred.
  • Professional Experience :

  • 20–25 years of progressive experience in digital transformation, consulting, or leadership roles within the cruise, maritime, travel, or hospitality industry.
  • Minimum 5–7 years in a leadership role managing large digital programs or transformation portfolios.
  • Proven track record in :
  • Designing and executing digital strategy or operating model transformations.
  • Customer experience digitization in cruise or luxury travel environments.
  • Implementing data, cloud, and analytics-driven platforms (CRM, ERP, IoT, etc.).
  • Leading global delivery teams across regions and technology partnerships.
  • Desired Skills & Competencies :

  • Deep understanding of the Cruise & Maritime value chain — from booking and embarkation to onboard operations, maintenance, and post-cruise engagement.
  • Strong knowledge of Digital / emerging technologies and their applicability to cruise operations (Architecture, Web, Mobile, Full Stack Engg, CRM, Commerce, Cloud, Data Analytics, Agentic AI)
  • Excellent executive presence, client relationship management, and communication skills.
  • Strategic thinking with a strong grasp of P&L management, program governance, and stakeholder alignment.
  • Experience working in multicultural and cross-functional environments, especially with international clients.
  • Preferred Certifications :

  • Certifications in Digital Transformation, Cloud Platforms (AWS, Azure, GCP), or Data Analytics.
  • Training in Design Thinking, Agile Delivery, or Lean Digital methodologies.
  • Awareness of maritime regulatory standards and sustainability / ESG frameworks is an advantage.
  • What EY Offers :

  • Opportunity to lead industry-defining digital transformation programs for the world's top cruise and travel brands.
  • Access to global EY alliances, digital platforms, and innovation centers to co-create next-gen cruise experiences.
  • A collaborative, inclusive environment that values innovation, leadership, and entrepreneurship.
  • Pathway to Partnership based on performance and impact.
  • EY | Building a better working world

    EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

    Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

    EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

    Skills Required

    Ml, AR, Cloud, Erp, Blockchain, Ai, Data Analytics, Vr, Crm, Iot

    Create a job alert for this search

    Digital • Thiruvananthapuram / Trivandrum, India

    Related jobs
    Senior Change Manager

    Senior Change Manager

    Wimmer Solutions • Thiruvananthapuram, IN
    At Wimmer Solutions, we believe care creates community.We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on t...Show more
    Last updated: 7 days ago • Promoted
    HRSS and People Analytics Director

    HRSS and People Analytics Director

    ProductLife Group • Thiruvananthapuram, IN
    ProductLife Group (PLG) is a dedicated life sciences outsourcing and consulting company.The group is having HQ in Paris and affiliates around the globe with teams in all key regions : North America,...Show more
    Last updated: 21 hours ago • Promoted • New!
    Digital Advertising Director

    Digital Advertising Director

    Invisible Motion • Kollam, IN
    Digital Advertising Director – Invisible Motion.At Invisible Motion, ads are not just campaigns.They are engines of growth, stories shaped by data, and bridges between brands and people.Someone who...Show more
    Last updated: 30+ days ago • Promoted
    Director-FCCS Consolidations(Oracle Financial) Delivery

    Director-FCCS Consolidations(Oracle Financial) Delivery

    Sutherland • Kollam, IN
    For business leaders, these are key factors of success.For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading techno...Show more
    Last updated: 21 hours ago • Promoted • New!
    Transformation Delivery Lead

    Transformation Delivery Lead

    Arch Global Services India • Thiruvananthapuram, Republic Of India, IN
    Arch) is a leading global insurer with operations in more than a dozen countries.We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innova...Show more
    Last updated: 10 days ago • Promoted
    BDR Manager (EMEA)

    BDR Manager (EMEA)

    Birdeye • Kollam, IN
    Birdeye is the global leader in reputation, social media, and customer experience software for multi-location and local-first brands. Birdeye to dominate Google and AI search, drive customer engagem...Show more
    Last updated: 1 day ago • Promoted
    Director Quality Engineering

    Director Quality Engineering

    Narwal • Kollam, IN
    Narwal, with its Global Delivery Model, strategically expands its reach across North America, the United Kingdom, and an offshore development centre in India. Delivery cutting edge AI, Data and Qual...Show more
    Last updated: 3 days ago • Promoted
    New Product Development Manager

    New Product Development Manager

    Keerthi Nirmal • Kollam, IN
    Lead the ideation, design, and development of new products aligned with market trends and consumer insights.Oversee product formulation, prototyping, and testing phases ensuring regulatory complian...Show more
    Last updated: 30+ days ago • Promoted
    Director Operations - AI-Powered Global Tech Startup

    Director Operations - AI-Powered Global Tech Startup

    SkillsCapital • Kollam, IN
    We are a high-growth startup revolutionizing how companies access top-tier tech talent.Our proprietary AI / ML / NLP-powered Talent Cloud and Blockchain-based vetting engine enable global clients to hi...Show more
    Last updated: 7 days ago • Promoted
    Associate Director - Advanced Analytics

    Associate Director - Advanced Analytics

    KMK Consulting Inc. • Kollam, IN
    KMK is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions. Our data analytics and software platform...Show more
    Last updated: 30+ days ago • Promoted
    Associate Director – Learning & Development

    Associate Director – Learning & Development

    QBurst • Thiruvananthapuram, IN
    We are looking for a seasoned and visionary Learning & Development (L&D) leader to drive our learning strategy and capability-building initiatives across the organization.With 15–20 years of progre...Show more
    Last updated: 13 days ago • Promoted
    Senior Manager IS Cyber Culture & Awareness

    Senior Manager IS Cyber Culture & Awareness

    Mashreq • Thiruvananthapuram, IN
    The Cyber Security Awareness Specialist plays a critical role in maturing Mashreq Bank’s cyber security awareness program. The specialist is responsible for fostering a culture where Cybersecurity i...Show more
    Last updated: 14 days ago • Promoted
    Senior Digital Production & AI Transformation Lead – Creative Operations

    Senior Digital Production & AI Transformation Lead – Creative Operations

    Tag • Kollam, IN
    We are seeking a Digital Production & AI Transformation Leader to help shape the next evolution of creative production for one of the world’s most advanced global capability centers in advertising ...Show more
    Last updated: 7 days ago • Promoted
    Director (Management)

    Director (Management)

    Accurate Group of Institutions • Thiruvananthapuram, IN
    Accurate Group of Institutions is a renowned educational institution offering a diverse range of courses across various fields of study. Founded in 2006, Accurate has rapidly expanded to become a co...Show more
    Last updated: 10 days ago • Promoted
    Sr. Digital production & AI transformation Leader

    Sr. Digital production & AI transformation Leader

    Theron Solutions • Thiruvananthapuram, IN
    Digital Creative Production Leadership.Oversee end-to-end production for digital assets including static and rich-media.HTML5 creatives, dynamic emails, landing pages, microsites, UI / UX prototypes,...Show more
    Last updated: 4 days ago • Promoted
    Sales Director | Founding Member - AI Powered Global Talent Cloud

    Sales Director | Founding Member - AI Powered Global Talent Cloud

    SkillsCapital • Thiruvananthapuram, IN
    Are you a high-performing sales leader ready to take full ownership of revenue growth in a fast-scaling global tech startup? Do you want to be part of a founding team, build something from the grou...Show more
    Last updated: 7 days ago • Promoted
    Head of New Product Development (NPD)

    Head of New Product Development (NPD)

    Blue Signal Search • Thiruvananthapuram, IN
    Head of New Product Development (NPD).Nationwide (Remote – with up to 50% international travel).Fluency in English is essential for collaboration across our global teams. Aesthetic Medicine, Consume...Show more
    Last updated: 30+ days ago • Promoted
    SAP PTD LEAD

    SAP PTD LEAD

    KATBOTZ® • Kollam, IN
    KATBOTZ LLC is seeking an experienced.SAP PTD (Plan-to-Deliver) Lead.The ideal candidate will have extensive hands-on experience across. Plan-to-Deliver business processes.This role will lead the fu...Show more
    Last updated: 8 days ago • Promoted