Real-Time Dialer Monitoring & MIS Executive

NIMS University is expanding its operations team! We’re looking for a

Real-Time Dialer Monitoring & MIS Executive

who can ensure smooth dialer operations, accurate reporting, and real-time performance tracking.

Key Responsibilities :

Monitor

dialer performance and agent activities

in real time.

Generate and maintain

daily MIS reports

on calling productivity, lead status, and system performance.

Identify

downtime or technical issues

and raise timely escalations.

Coordinate with

technical and operations teams

to ensure seamless functioning of the dialer.

Provide

data insights

to enhance process efficiency and decision-making.

Requirements :

Strong analytical and Excel / reporting skills.

Experience with dialer tools such as

Ameyo, Exotel, Merrito , or similar platforms.

Excellent communication and coordination abilities.

Ability to handle fast-paced operational environments.

Must be

willing to work on-site at NIMS University, Jaipur.

If you’re detail-oriented, proactive, and passionate about optimizing performance through real-time insights — we’d love to have you on our team!