SFDC Architect

Position- SFDC Architect

Total Exp- 10+ Years

Notice- Immediate

Location- Pune, Bangalore, Chennai, Hyderabad & Kolkata

JD Below :

Support Lead to manage client support operations across integrated platforms including Salesforce , Data Cloud , Marketing Cloud , Loyalty Cloud and MuleSoft APIs . This role involves handling incidents via ServiceNow , executing data load activities, performing root cause analysis, and delivering regular reporting updates to clients.

Key Responsibilities :

• Act as the primary point of contact for client support and issue resolution.
• Manage and triage incoming tickets through ServiceNow , ensuring timely and accurate responses.
• Oversee and perform Data load activities into Salesforce and related systems.
• Conduct root cause analysis for recurring or high-impact issues and drive permanent fixes.
• Ensure smooth operation and integration across platforms including Salesforce, Data Cloud, Marketing Cloud, and MuleSoft APIs.
• Provide support for Salesforce Loyalty Cloud , including troubleshooting program configurations, member data, and engagement workflows.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
• Maintain detailed documentation of incidents, resolutions, and system configurations.
• Identify opportunities for automation and process improvements within support workflows.
• Monitor system health and proactively address potential issues.
• Provide regular updates and reports to stakeholders on ticket status, system performance, and support metrics.

Skills :

Experience :

Knowledge of Data Cloud, Marketing cloud , Loyalty cloud with MuleSoft integrations and APIs experience.