Reservations Executive

Reservations Executive

You are the beginning of an exceptional guest experience. As a Reservations Executive you will make our guests feel welcome and reflect the exceptional experience to come when they arrive!

What is in it for you :

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing :

Consistently offer exceptional friendly and engaging service

Ensure the best selection for the guest and ensure revenue is maximized through up-selling

Recommend property facilities and assist guests with information and special requests

Book room reservation requests enter group rooming lists and update accurate information in the system reconfirmation of arrivals for the two day and ensuring No-show are negligible ensuring guest call are answered as per SOP and focusing on direct call conversion. Eventually handling emails and department over weekend.

LQA score to be 90 plus at current workplace and the same benchmark for SMBKC.

Should be a team player and be open to learning and adapting to the changes.

Qualifications :

Your experience and skills include :

Guest focused personality is essential

Education Qualification : BA in Hospitality / Hotel management or equivalent program

Graduate or having an equivalent degree from a reputed educational institution

Additional Information :

Experience- 1 year in reservation

Internal candidate will be given preference

System knowledge- Opera Cloud OTA Extranet

Remote Work : No

Employment Type : Full-time

Key Skills

Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines

Experience : years

Vacancy : 1