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Customer support executive

TRDFIN Support Services Pvt LtdNoida, Uttar Pradesh, India

10 hours ago

Job description

We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.

Key Responsibilities

Handle inbound and outbound calls for customers of a global sportswear brand.
Understand customer concerns, provide effective resolutions, and ensure customer satisfaction.
Maintain First Call Resolution (FCR) and deliver a high Customer Satisfaction Score (CSAT).
Escalate issues when required, ensuring timely and accurate support to customers.
Follow processes, scripts, and compliance guidelines while maintaining a professional and empathetic tone.

Required Skills & Qualifications

Fresh graduates are welcome (any stream).

Minimum 6 months of experience in an international BPO voice process preferred.

Excellent verbal communication skills in English.

Strong customer-centric approach with problem-solving ability.

Ability to handle high-pressure situations with patience and professionalism.

What We Offer

Competitive take-home salary :

₹25,000 / - for freshers.

₹29,000 / - for experienced candidates.

Opportunity to work with a renowned global brand.

Comprehensive training and development support.

Positive and growth-oriented work environment.

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Customer Support Executive • Noida, Uttar Pradesh, India