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Key Account Manager
LeadSquaredBengaluru, Karnataka, India11 days ago
Job description5+ years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications to BFSI market [Preferably in Lending]. Extensive technical account management & customer engagement experience Strong foundation in software sales / BD / success, with SaaS experience being a definite advantage Proven track record of meeting or exceeding quotas and receiving positive customer feedback Leadership qualities, including coaching, mentoring, and team motivation Strong communication and interpersonal skills with a professional work ethic Excellent organizational skills with a strong bias to action High ability in data driven problem-solving, negotiation and develop close relationships with key stakeholders in your accounts.
Key Responsibilities :
- Deliver 100% customer retention by ensuring successful adoption and integration of the LSQ platform across your customers
- Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities
- Deep understanding of the customer’s business and their top objectives at various organisational levels
- Building a high degree of mindshare for our solutions and company within the key stakeholders in your account list
- Track key performance indicators (KPIs) of the KAM team, including sales revenue, customer satisfaction, and account penetration.
- Ability to understand business and technology challenges and align them with possible solutions from our portfolio
- Act as a link between the sales, services, support, and other internal teams, ensuring that customer requirements are prioritised and resolved in a timely manner
- Build and maintain an account map, plan for each customer, and develop close relationships with key stakeholders in your accounts
Requirements :
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Key Account Manager • Bengaluru, Karnataka, India
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